Bilingual Remote Customer Service Representative - French/English - Home-Based Work with Global Leader in Customer Experience

Join the Future of Customer Experience with Concentrix + Webhelp

Are you looking for a career change that allows you to work from home with a world-leading organization that prioritizes a genuine people-centric culture and a sense of belonging? Do you want to be part of a company that wins awards such as Best Workplaces in the World, Happiest Employees, and Best Companies for Career Growth every year? Then, a Bilingual Remote Customer Service Representative - French/English role with Concentrix + Webhelp is the perfect fit for you!

As a Bilingual Remote Customer Service Representative, you will join a diverse team of 70+ countries where every member contributes and supports each other in success and well-being. Together, we help the world's most recognized brands improve their businesses through exceptional customer experiences (CX) and technological innovation.

About Us

Concentrix + Webhelp is a global leader in customer experience, with a presence in over 70 countries. We are a community of people who are passionate about delivering exceptional customer experiences and are committed to helping our clients succeed. Our culture is built on a foundation of inclusivity, diversity, and a genuine people-centric approach.

What You'll Do

As a Bilingual Remote Customer Service Representative - French/English, you will:

• Provide inbound customer support using a call flow guide in the client's preferred language
• Assist clients in resolving basic technical issues
• Track, document, and retrieve information in databases
• Maintain in-depth knowledge of client products and/or services, such as smartphones, tablets, computers, and wearable devices
• Familiarity with iOS and/or MacOs, or comparable technology, is preferred
• Offer additional products and/or services
• Deliver expert customer experiences... with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will bring value and success to every customer interaction. Other qualifications for our Bilingual Remote Customer Service Representative - French/English role include:

• Fluent in both French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet and distraction-free home environment for working
• Strong computer navigation skills and computer knowledge
• Multitasking ability
• Desire to learn new technologies
• A desktop or laptop computer for PC and internet testing
• A work computer may be provided depending on the role offered, but is not guaranteed (will be discussed in more detail with a recruiter)
• High-speed internet (no wireless/ hotspots or satellite) and a smartphone

Career Growth and Development

This is an excellent work-from-home opportunity that will allow you to reinvent a new career path and make friends for life. We will provide you with all the training, technologies, and ongoing support you need to succeed. Plus, at Concentrix + Webhelp, there is real potential for professional (and personal) growth.

In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of free learning and development programs designed to put you on the path to the career you've always envisioned.

What We Offer

One of our company culture beliefs says: We advocate for our employees. That's why we invest significantly in our people, infrastructure, and capabilities to ensure the long-term success of our teams and clients.

And we will invest in YOU to help you in your career journey and personal development. In this role, you will also receive:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid time off and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy work-life balance
• Mentorship programs that support your enriching career journey
• Celebrations of Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean-Up Day, #MyOneEarthPromise, and more

Why Join Us?

At Concentrix + Webhelp, we believe that our employees are our greatest asset. We are committed to creating a work environment that is inclusive, diverse, and supportive. We offer a range of benefits and programs that are designed to support your career growth and personal development.

As a Bilingual Remote Customer Service Representative - French/English, you will have the opportunity to work with a global leader in customer experience and make a real difference in the lives of our clients. You will be part of a team that is passionate about delivering exceptional customer experiences and is committed to helping our clients succeed.

How to Apply

If this sounds like the next perfect step in your career journey, we want to hear from you! Please submit your application through our website.

Don't miss this opportunity to join our team and start your career journey with Concentrix + Webhelp!