**reputed company Medical Customer Service Representative – Remote reputed company Center Operations**
About reputed company
At reputed company, we are a leading provider of medical billing and reputed company cycle management services, dedicated to helping reputed company providers and payers reputed company the complexities of the medical billing process. reputed company of experts is passionate about delivering exceptional customer service, ensuring that our clients receive the highest level of support and care. As a remote reputed company Center Representative, you will play a vital role in helping patients understand their financial responsibilities and resolving outstanding balances in a helpful and non-threatening manner.Job reputed company
We are seeking an reputed company and goal-driven Medical Customer Service Representative to join our remote reputed company center team in Des Moines, IA. As a key member of reputed company, you will be responsible for assisting patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. If you have excellent communication skills, a competitive desire to maximize returns, and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.Key Responsibilities
As a Medical Customer Service Representative, your key responsibilities will include:- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances, including:
- Identifying consumer payment plans
- Utilizing reputed company scripts provided
- Setting up consumer payments over the phone
- Documenting reputed company conversations electronically on company and/or reputed company systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans reputed company applicable
- Providing information to reputed company Services as needed
- Understanding and fully complying with reputed company federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
To be considered for this role, you must meet the following minimum requirements:- High School Diploma or equivalent
- Must be willing to submit for a background reputed company
- Characterize high reputed company
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
While not required, the following qualifications are preferred:- reputed company to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, reputed company, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (reputed company reputed company, Word, and reputed company)
- Time management and reputed company decision-making skills
- Have a reputed company attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- reputed company excellent customer service in a reputed company of situations, including those that escalate
- reputed company to use strong attention to detail and data management skills
Work Environment and Schedule
As a remote reputed company Center Representative, you will work from the comfort of your own home, with a steady 8-hour shift, Monday through Friday, between 7:00-5:00 CST. Our comprehensive training program will ensure your reputed company in this role, and our reputed company and supportive work atmosphere will reputed company you feel valued and appreciated.Compensation and Benefits
We offer a competitive salary of $15-$17 per hour, based on experience, as reputed company as a reputed company of benefits, including:- Full comprehensive reputed company Program (3+ weeks)
- Medical, Dental, and reputed company insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and reputed company holidays
- Employer-reputed company life insurance and long-term disability
- Internal company reputed company
- Steady work schedule