Experienced Customer Service Representative – Remote Patient Account Resolution Specialist for a Leading Healthcare Organization

Welcome to Providence St. Joseph Health

Providence St. Joseph Health is a renowned healthcare organization that has been serving communities across the United States for over 100 years. Our mission is built on a promise to care for everyone, especially the most vulnerable, and we are committed to delivering patient-focused, whole-person care. We are now seeking experienced Customer Service Representatives to join our team and work remotely within our footprint states, including Washington, Oregon, Montana, New Mexico, and Texas. This is an exciting opportunity to be part of a dynamic team that is dedicated to making a positive impact on the lives of our patients and their families.

Job Overview

As a Customer Service Representative, you will play a critical role in ensuring that our patients have a positive experience while resolving their account issues in a timely and efficient manner. You will be the primary point of contact for our patients, and your goal will be to provide compassionate and respectful service while protecting their privacy. You will work closely with our patients to understand their concerns, address their questions, and provide solutions that meet their needs. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Ensure that patients have a positive experience while resolving their account issues in a timely and efficient manner
• Be available to assist customers by closely adhering to set schedules and handle time standards
• Treat customers with compassion and respect, while protecting their privacy
• Provide accurate and timely information to patients regarding their accounts and resolve any issues or concerns they may have
• Collaborate with internal stakeholders to resolve patient account issues and improve the overall patient experience
• Meet or exceed performance standards and financial targets, while maintaining high levels of customer satisfaction

Requirements and Qualifications

To be successful in this role, you will need to have a high school diploma or equivalent, as well as a minimum of two years of experience in customer service. While an associate's or bachelor's degree is preferred, it is not required. You will also need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

Essential Qualifications

• High school diploma or equivalent
• Minimum of two years of experience in customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion

Preferred Qualifications

• Associate's or bachelor's degree
• Experience working in a healthcare or medical billing environment
• Knowledge of patient account resolution and medical billing practices
• Experience with electronic health records and patient accounting systems

What We Offer

At Providence St. Joseph Health, we are committed to supporting the well-being and career development of our caregivers. We offer a comprehensive range of benefits, including medical, dental, and vision insurance, as well as retirement savings plans and paid time off. We also provide opportunities for professional growth and development, including training and education programs, as well as career advancement opportunities.

Salary Range

The salary range for this position varies by location, but the base pay range is as follows:

• Washington (Puget Sound): $19.80 - $30.24 per hour
• Oregon (Portland): $18.46 - $28.19 per hour
• Eastern Washington (Richland, Spokane, Walla Walla): $17.62 - $26.91 per hour
• Montana: $15.94 - $24.35 per hour
• Texas and New Mexico: $15.10 - $23.07 per hour

Why Join Providence?

At Providence St. Joseph Health, we are dedicated to creating a workplace culture that is inclusive, supportive, and empowering. We believe that our caregivers are our greatest asset, and we are committed to providing them with the resources and opportunities they need to succeed. We offer a range of benefits and perks, including:

• Comprehensive medical, dental, and vision insurance
• Retirement savings plans and paid time off
• Opportunities for professional growth and development
• Training and education programs
• Career advancement opportunities
• A supportive and inclusive workplace culture

Our Culture and Values

At Providence St. Joseph Health, we are guided by a set of core values that reflect our commitment to our patients, our caregivers, and our communities. These values include:

• Compassion: We believe that compassion is at the heart of everything we do, and we are committed to providing care that is respectful, empathetic, and patient-centered.
• Integrity: We believe that integrity is essential to building trust and credibility with our patients, our caregivers, and our communities.
• Excellence: We believe that excellence is a continuous process, and we are committed to striving for excellence in everything we do.
• Stewardship: We believe that we have a responsibility to use our resources wisely and to make decisions that are in the best interests of our patients, our caregivers, and our communities.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Opportunity Employer

Providence St. Joseph Health is an equal opportunity employer, and we are committed to creating a workplace culture that is inclusive, supportive, and empowering. We believe that diversity makes us stronger, and we are dedicated to shaping an inclusive workforce that reflects the diversity of our patients and our communities. We welcome applications from qualified candidates of all backgrounds, including women, minorities, veterans, and individuals with disabilities.