Sr Manager, Training Strategy and Programs (Dallas, TX, US) bei Americ – USA Remote Jobs

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Lead a team responsible for the strategic direction of frontline training in support of operational excellence, customer service, and team member readiness, ensuring alignment with business goals and operational realities.
•    Collaborate with operational leaders and stakeholders to assess training needs and ensure strategies are practical and executable across training centers and in-station environments.
•    Ensure training strategies are integrated into all key operational initiatives by partnering with Change Management, Policy & Procedures, Strategy, and Technology teams to ensure training is proactively included as a critical enabler of successful execution.
•    Lead cross-functional collaboration and prioritization with Development, Delivery, and LMS teams to ensure cohesive and aligned training initiatives.
•    Direct the full scope of training programs—including on-the-job training (OJT) and location-specific practices—to maintain consistency, operational relevance, and performance impact.
•    Ensure all training programs meet regulatory, safety, and operational compliance standards.
•    Implement effective, measurable training programs aligned with organizational goals, enhancing safety, compliance, customer service, reliability, and efficiency.
•    Continuously assess training program effectiveness, using data-driven insights to refine and enhance outcomes.
•    Continuously improve training strategies by analyzing outcomes, identifying scalable practices, and refining future approaches.
•    Monitor team productivity and resource utilization to ensure efficient execution of training initiatives Support team growth through clear performance expectations, measurement, and constructive feedback.