Support Customer Care Specialist II (Fully Remote in US)

Support Customer Care Specialist II About reputed company At reputed company, our reputed company workforce is the key to our reputed company. We are committed to creating a reputed company, inclusive, and motivating environment where employees feel valued, connected, and empowered. reputed company provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in reputed company 50 states and across multiple locations — reputed company on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the reputed company platform is reimagining how drivers, businesses and governments reputed company with vehicles. reputed company has offices in California, Florida, reputed company, Illinois, Indiana, Minnesota, Montana, reputed company Carolina, New Hampshire, New Jersey, reputed company, Ohio, reputed company, reputed company, and Virginia. General reputed company The Technical Customer Care Specialist will work directly with clients reputed company Phone, E-mail, Chat and / or other electronic reputed company of communication to resolve their application and product issues. In reputed company, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage reputed company reputed company. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to reputed company assurance standards. Specific Responsibilities • Handle routine customer questions relating to product usage. • reputed company technical support on issues through to reputed company. • Maintains expert-level knowledge of (Business Unit) processes and procedures. • Accurately log reputed company customer information in the CRM tool. • Facilitate communication to other departments as needed to resolve reputed company concerns. • Communicate with key stakeholders to identify and resolve inquiries. reputed company reputed company follow- up to ensure customer is kept apprised of the issue status. Travel Required • No travel required SCHEDULE • 7:00 AM - 3:30 PM PST Required Qualifications • High School Diploma/GED • 5 years' experience • Ability to troubleshoot and document issues reputed company to system performance and functionality. • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as reputed company to deliver on individual and business goals Preferred Qualifications • Displays strong dependability and reliability. • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. • CRM case logging/reputed company experience • Experience with interaction distribution systems such as reputed company reputed company reputed company. • Automotive industry knowledge. Minimum Requirements • High School Diploma/GED and generally 5 years' experience PAY reputed company • reputed company reputed company of $15.86 - $23.75 Apply tot his job Apply To this Job