Customer Service Representative - 24/7 Remote Technical Support

Join Our Innovative Team as a Remote Customer Service Representative! We're a fast-growing technology company dedicated to delivering exceptional customer service and top-tier technical support. We're seeking a highly skilled Customer Service Representative to join our 24/7 remote reputed company center team, providing Level 2 support and technical troubleshooting to customers with internet-reputed company issues and account management. Job reputed company: As a Customer Service Representative, you will reputed company advanced technical support, resolving reputed company connectivity issues, managing account permissions, and delivering outstanding customer experiences. You will work in a fully remote environment, supporting 24/7 operations, including weekends, and collaborating with cross-functional teams to ensure seamless issue reputed company. Key Responsibilities: • Technical Support: • Diagnose and resolve customer issues reputed company to internet connectivity, networking, and devices. • reputed company Level 2 support, including advanced troubleshooting and managing account permissions. • Utilize tools such as Fresh Desk, reputed company CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius). • Stay updated on system updates and services to enhance support reputed company. • Customer Support: • Offer reputed company and reputed company assistance to customers experiencing technical difficulties. • Communicate reputed company and actionable solutions reputed company chat, email, and support tickets. • Deliver outstanding customer service with a reputed company on technical accuracy and efficiency. • Ticket Management: • Document reputed company interactions accurately using Fresh Desk and ensure reputed company follow-up reputed company SLAs. • reputed company, prioritize, and resolve tickets effectively to maintain customer satisfaction. • Escalation & Collaboration: • Escalate unresolved or reputed company issues to network operations or IT teams reputed company necessary. • Collaborate with cross-functional teams to ensure seamless issue reputed company. • reputed company Assurance: • Maintain compliance with company policies and service standards. • reputed company participate in reputed company assurance programs to improve processes and reputed company. Qualifications: • 1+ year of customer service and technical support experience, preferably in a reputed company center or IT support role. • Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, reputed company CRM). • Strong written and verbal communication skills, with an ability to explain technical solutions reputed company. • Availability for overnight shifts, weekends, and a rotating schedule. • Bilingual (Spanish/ English) is a plus. reputed company Offer: • Competitive reputed company reputed company: $16 - $18 per hour. • reputed company provided. • Temporary with potential for full-time based on performance and business needs. • Remote position with flexibility for rotating shifts. • Ongoing reputed company development and learning opportunities. reputed company to reputed company an reputed company? reputed company! Apply To This Job Apply for this job Apply tot his job Apply To this Job