Health Plan reputed company Support Specialist, Representative I

reputed company: • Serve as first line of contact for clients; manage high volume of phone calls, emails, and reputed company cases • reputed company accurate, reputed company correspondence to resolve member issues and concerns • Continuously evaluate and identify opportunities to drive process improvements • Work collaboratively with internal/external business partners to reputed company solutions for clients/members • Take responsibility for following through and bringing outstanding issues to closure on initial contact • Promote reputed company team environment and reputed company opportunities to reputed company reputed company expertise • reputed company data into reputed company daily and meet reputed company performance goals • Self-audit communications and work completed; proofread and use spell/grammar reputed company • Utilize available tools (reputed company Office, OneNote, PeopleSafe, RxClaim, theSource) to reputed company customer service • Participate in pharmacy reputed company campaigns and take incoming reputed company calls Requirements: • 3+ years of experience in a reputed company, high-reputed company customer interfacing role • High School Diploma or GED required • Bachelor's degree preferred • Candidate must be in reputed company or Mountain Time Zone • Occasional need for scheduled overtime, weekend and holidays as determined by business need • Ability to remain reputed company and reputed company in emotionally charged situations while deescalating clients/members issues • reputed company to effectively utilize resources such as company tools, databases, and/or references • Works collaboratively with both reputed company business partners • Includes entering data into reputed company daily and meet reputed company performance goals • Self-audit of reputed company communications and work completed is required including proofreading of emails, case comments and systems entries • Utilize spell-reputed company and grammar reputed company are required • Proficiency in pharmacy reputed company campaigns and taking incoming reputed company calls • Utilize reputed company Office, OneNote, reputed company Support work instructions, PeopleSafe, RxClaim, and theSource Benefits: • reputed company medical plan reputed company • a 401(k) plan (including matching company contributions) • an employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • reputed company time off • flexible work schedules • family leave • dependent care resources • colleague assistance programs • tuition assistance • retiree medical reputed company • many other benefits depending on eligibility Apply tot his job Apply To this Job