Experienced Workforce Productivity Specialist - Driving Efficiency and User Experience in Technology

Join the World's Leading Entertainment Service as a Workforce Productivity Specialist

Netflix is revolutionizing the entertainment industry with its innovative approach to streaming services, boasting 278 million paid memberships across over 190 countries. As a pioneer in the field, Netflix is committed to providing its members with an unparalleled viewing experience, offering a vast library of TV series, films, and games in various genres and languages. With a strong focus on diversity and inclusion, Netflix is dedicated to building a team that reflects the complexity and richness of its global audience.

We're now seeking an experienced Workforce Productivity Specialist to join our team on a remote basis. As a key member of the N-Tech Experience team, you will play a vital role in driving productivity and efficiency within Netflix's technology infrastructure. If you're a creative problem-solver with a passion for user experience and a talent for data-driven storytelling, we encourage you to apply for this exciting opportunity.

The Role

As a Workforce Productivity Specialist, you will be part of a global team that operates as technical leaders within the N-Tech Experience team. Your primary responsibility will be to drive productivity and efficiency with Netflix technology, leveraging your deep understanding of user experience and technical expertise to identify areas of friction and complexity. You will work closely with cross-functional teams, including Product and Engineering, to develop data-informed stories that advocate for users and support teams experiencing friction.

Key Responsibilities

• Lead comprehensive analysis of user experience with technology, identifying current and potential future friction points, and quantifying the impact on the business.
• Develop User Experience Insights to inform prioritization of enhancements and opportunities that drive an improved user experience, and escalate improvements and enhancements to Product and Engineering teams.
• Own the support intake process and supportability reviews for N-Tech, ensuring readiness to take support ownership of new services or products.
• Curate data-informed stories that advocate for users and support teams experiencing friction with technology, and influence partners to reduce complexity and improve productivity and efficiency.
• Partner with N-Tech Domain Specialists to maintain and bolster the quality of feature requests and fixes for assigned area/product domains and verticals.
• Develop and grow strong cross-functional relationships with business partners and clients throughout the Netflix ecosystem, including Studio, Corporate, Security, Creative Production, Data Engineering, Analytical, and Technology Experience teams.
• Leverage data queries using a global lens to inform customer experience insights and prioritize near-term and longer-term improvements.

Essential Qualifications

To succeed in this role, you will need to possess a unique blend of technical, analytical, and communication skills. The ideal candidate will have:

• Ability and curiosity to research, analyze, and understand user interaction with technology by diving into data and user sentiments.
• Technical depth and ability to pull and analyze support data to identify trends and drive insight and overall product and operational improvement.
• Strong written communication skills and ability to take user sentiment and data trends into actionable deliverables.
• Ability to develop and maintain strong relationships, communication, and collaboration with cross-functional teams and stakeholders, including product and engineering teams.
• Experience in user advocacy, leveraging combined user experience data to effectively communicate the impact of issues to stakeholders.

Preferred Qualifications

• SQL knowledge and ability to leverage data queries to inform customer experience insights.
• Experience operating as a driver in the DACI model on assigned projects.
• Knowledge of scalable impact in determining the work supported by N-Tech and driving service delivery around new products.

Skills and Competencies

The ideal candidate will possess a range of skills and competencies, including:

• Technical expertise in analyzing support data and identifying trends.
• Data analysis and interpretation skills.
• Strong communication and collaboration skills.
• User advocacy and ability to communicate the impact of issues to stakeholders.
• Ability to work in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

As a Workforce Productivity Specialist at Netflix, you will have the opportunity to work on complex and challenging projects, developing your skills and expertise in a dynamic and innovative environment. You will be part of a global team that is passionate about delivering exceptional user experiences, and you will have the chance to collaborate with cross-functional teams and stakeholders to drive business outcomes.

Netflix is committed to providing its employees with opportunities for growth and development, and you will have access to a range of training and development programs to help you succeed in your role.

Work Environment and Company Culture

Netflix is a remote-friendly company that values flexibility and work-life balance. As a remote worker, you will be part of a global team that is connected and collaborative, with a strong culture of innovation and creativity.

Netflix is committed to diversity and inclusion, and we celebrate the diversity of our employees and the communities we serve. We approach diversity and inclusion seriously and thoughtfully, and we are dedicated to building a team that reflects the complexity and richness of our global audience.

Compensation and Benefits

Netflix offers a competitive compensation package that includes an annual salary, as well as stock options. The range for this role is $100K - $700K, depending on your background, skills, and experience.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Take the Next Step

Are you ready for this exciting opportunity? If you're a creative problem-solver with a passion for user experience and a talent for data-driven storytelling, we encourage you to apply for this role. As a Workforce Productivity Specialist at Netflix, you will play a vital role in driving productivity and efficiency within our technology infrastructure, and you will have the chance to work on complex and challenging projects with a global team of innovators.

Apply now and let's discuss how you can become a vital part of our success story.