Experienced Inbound Sales Representative - On-Site Customer Service & Sales Professional

Join Our Dynamic Team and Reimagine Your Career!

Are you a results-driven sales professional looking for a new challenge with a forward-thinking global organization that prioritizes a people-first culture and a genuine sense of belonging? Do you want to be part of a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we've got an exciting opportunity for you to join our team as an Inbound Sales Representative at Concentrix + Webhelp, a leading provider of customer experience (CX) solutions.

About Us

At Concentrix + Webhelp, we're passionate about helping the world's most renowned brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. With a diverse team of over 400,000 professionals from 40 countries, we're united in our mission to deliver outstanding customer service and support. Our inclusive culture fosters a true sense of belonging, and we're committed to nurturing the growth and well-being of our team members.

Job Summary

As an Inbound Sales Representative, you'll play a critical role in interfacing with client customers via calls and the internet, providing service support, and resolving routine problems regarding client products and/or services. This on-site role is based in our Lake Mary, FL location, and we're seeking a talented and driven sales professional to join our team.

Key Responsibilities

• Interface with customers via inbound calls prompted by sales materials, maintaining a broad knowledge of client products and/or services.
• Achieve specific support and resolution on every call, utilizing script and/or probing techniques to determine customer needs and offer the most appropriate advice or service.
• Maintain a thorough understanding of client products and/or services, staying up-to-date on the latest offerings and features.
• Provide exceptional customer service, ensuring a positive experience for every customer interaction.
• Work rotational shifts as needed to meet the demands of the role.

Essential Qualifications

• A High School Diploma and/or GED is required.
• Minimum 6 months of sales experience is preferred, with a proven track record of success in a customer-facing role.
• Live within a 40-mile radius of our Lake Mary, FL site.
• Strong PC knowledge and computer navigation skills are essential.
• Internet speeds of 10mbps for downloads and 5mbps for uploads are required.

Preferred Qualifications

• Previous experience in a customer service or sales role, with a focus on inbound sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• A proactive and results-driven approach, with a strong work ethic and a willingness to learn.

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong customer service skills, with a focus on delivering exceptional experiences.
• The ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
• A proactive and results-driven approach, with a strong work ethic and a willingness to learn.
• Strong problem-solving skills, with the ability to resolve routine problems and escalate complex issues as needed.

Career Growth and Personal Development

At Concentrix + Webhelp, we're committed to nurturing the growth and development of our team members. As an Inbound Sales Representative, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you succeed in your role and advance your career. With about 80% of our managers and leaders promoted from within, we've got a clear path for career progression and growth.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Paid training and opportunities for lucrative referral bonuses.
• Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP).
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more.
• A range of other perks and benefits to support your well-being and career growth.

Why Join Us?

At Concentrix + Webhelp, we're passionate about creating a workplace that is inclusive, supportive, and empowering. We're committed to nurturing the growth and well-being of our team members, and we're dedicated to delivering exceptional customer experiences. If you're a driven sales professional looking for a new challenge, we want to hear from you!

Reimagine Your Career Today!

If you're ready to take your career to the next level, apply now to join our team as an Inbound Sales Representative. With a competitive salary, comprehensive benefits, and a range of opportunities for growth and development, we've got everything you need to succeed. Don't miss out on this exciting opportunity to join our dynamic team and reimagine your career!

Location: USA, Orlando, FL

Time Type: Full-time

Language Requirements: English

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We are committed to diversity and inclusion in the workplace.