Experienced Information Technology Analyst - End-User Support, Systems Administration, and Cybersecurity for a Professional Services Firm

Join a Dynamic Team at Workwarp and Elevate Your IT Career

Workwarp is proud to partner with a well-established professional services firm based in Norcross, GA, seeking a highly skilled and motivated Information Technology Analyst. As a remote position, this role offers the flexibility to work from anywhere while being part of a talented team dedicated to delivering technologically sound and cost-effective solutions. If you're passionate about IT and looking for a challenging yet rewarding opportunity, we encourage you to explore this exciting role.

About the Company and Industry

The professional services firm we partner with is a reputable organization serving clients across various industries, including banking and mortgage companies. With a strong focus on compliance and data security, the firm requires a skilled IT professional to manage its systems and network infrastructure. As an Information Technology Analyst, you will play a critical role in ensuring the firm's technology infrastructure is secure, efficient, and aligned with its business objectives.

Key Responsibilities

• Provide comprehensive end-user support for applications, desktops, and laptops, both in-office and remote, ensuring timely resolution of technical issues.
• Setup, deploy, and decommission servers, desktops, and laptops according to the firm's security standards and policies, maintaining a high level of security and compliance.
• Manage user accounts, including new setups, changes, and deletions, in accordance with firm procedures, ensuring accuracy and efficiency.
• Administer Active Directory and Group Policy within a Server 20XX environment, optimizing system performance and security.
• Regularly evaluate and optimize server, network, and end-user systems to ensure peak performance, security, and reliability.
• Utilize VMware vSphere and VMware Horizon to manage virtual servers and desktops running on VMware ESXi in a clustered environment with network-attached storage.
• Maintain the firm's cybersecurity posture, protecting client data and ensuring compliance with industry standards and regulations.
• Monitor network monitoring systems, ensuring alerts are functioning correctly and resolved in a timely manner.
• Manage and maintain physical servers and workstations, performing monthly patching and necessary upgrades to maximize performance and minimize downtime.
• Monitor the network (LAN/WAN) for potential threats or errors, taking proactive measures to prevent issues.
• Administer Microsoft 365/Azure, including SMTP connection points, Mimecast Security Solution integration, and Exclaimer for signatures and taglines.
• Assist the IT Operations Director with surveys and compliance initiatives, ensuring the firm's adherence to client requirements.
• Serve as a backup IT contact for auditors, providing necessary support and information.
• Contribute to the management of the firm's disaster recovery and business continuity solution, ensuring readiness in case of an event.
• Manage the firm's GoTo VoIP system, including call trees, to ensure seamless communication.

Essential and Preferred Qualifications

Requirements

• Bachelor's degree in Computer Science, Information Management, or equivalent experience.
• 2+ years of experience as a Systems Administrator in a mid-sized organization, preferably in a hybrid cloud/physical server environment.
• 2+ years of direct customer support experience, with a proven track record of delivering excellent service.
• Ability to provide on-call support in conjunction with the IT Operations Director.
• Excellent understanding of software, hardware, networking, and IT security principles.

Preferred Skills

• Knowledge of networking fundamentals, including DHCP, DNS, VLANs.
• Experience with firewalls and VPN technologies utilizing 2-factor authentication.
• Familiarity with Network Access Control Systems.
• Proficiency with FortiGate firewalls and FortiGate VPNs.
• Experience with Cisco routers and switches.
• Understanding of scripting, automation, PowerShell, and Excel macros.
• Strong interpersonal skills to facilitate productive working relationships.
• Adaptable and flexible attitude, with the ability to solve problems by examining issues from different angles.
• Ability to stay organized while handling multiple tasks.
• Working knowledge of mobile device management or endpoint management and security.
• Discretion in handling confidential information.

What We Offer

A competitive salary and a comprehensive benefits package are offered to the successful candidate. As a remote position, you'll enjoy the flexibility to work from anywhere, balancing your work and personal life effectively. Our company culture values innovation, teamwork, and continuous learning, providing a supportive environment for professional growth.

Career Growth Opportunities and Learning Benefits

As an Information Technology Analyst, you'll have opportunities to develop your skills in various areas, including cybersecurity, systems administration, and network management. Our team is committed to staying up-to-date with the latest technologies and best practices, ensuring you're always learning and growing in your role. With a dynamic and supportive work environment, you'll be able to take on new challenges and advance your career.

Work Environment and Company Culture

Our company culture is built on the principles of innovation, collaboration, and continuous improvement. We value our employees' contributions and strive to create a work environment that is engaging, challenging, and rewarding. As a remote worker, you'll be part of a distributed team that uses digital tools to stay connected and work together effectively.

Why Join Our Team?

If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Information Technology Analyst, you'll play a critical role in ensuring the firm's technology infrastructure is secure, efficient, and aligned with its business objectives. With a competitive salary, comprehensive benefits, and opportunities for career growth, this is a great chance to elevate your IT career.

How to Apply

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. To apply, please click on the link below. We can't wait to hear from you!