Remote 988 Chat/Text Specialist - 1st Shift (Sunday to Thursday, 2:00 AM - 10:30 AM) - Crisis Intervention & Suicide Prevention Expert

Join the Centerstone Team: Delivering Care That Changes Lives

Centerstone is a leading nonprofit behavioral health system dedicated to providing comprehensive care to individuals of all ages. As a trauma-informed organization, we foster a culture of understanding, recognition, and response to the needs of those affected by trauma, promoting resilience among our clients, staff, and community. We're committed to creating a workplace that reflects the diversity of the world around us, where everyone feels empowered, safe, and welcomed.

About the Role: 988 Chat/Text Specialist

We're seeking a compassionate and skilled 988 Chat/Text Specialist to join our 24/7/365 mental health crisis/suicide prevention team. As a Remote 988 Chat/Text Specialist, you'll play a critical role in providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress through the National Suicide Prevention Lifeline (NSPL), also known as 988.

Key Responsibilities:

• Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis.
• Respond to crisis contacts via the chat/text platform, assessing for suicide risk, safety, and identifying community resources to meet individual needs.
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide.
• Maintain ethical and clinical standards in compliance with accreditation requirements.
• Participate in ongoing supervision, training, and team meetings to ensure excellence in service delivery.
• Assist with administrative tasks as needed to support the team.

Essential Qualifications:

To succeed in this role, you'll need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or be a Certified Peer Recovery Specialist.
• Preferred six months to one year of related crisis experience.
• Excellent written and verbal communication skills, with the ability to effectively interact with individuals in crisis via various methods (chat, phone, virtual).
• High-level customer service skills and professional etiquette.
• Knowledge and competency in providing service linkage and referrals for community resources.
• Understanding of suicide assessments and crisis intervention principles.

Skills and Competencies:

We're looking for individuals who possess:

• Strong analytical and problem-solving skills to assess risk and provide appropriate interventions.
• Emotional intelligence and empathy to connect with individuals in crisis.
• Ability to work in a fast-paced, dynamic environment with minimal supervision.
• Proficiency in virtual communication platforms and tools.
• A commitment to ongoing learning and professional development.

Career Growth and Learning Benefits:

At Centerstone, we're dedicated to supporting the growth and development of our employees. As a 988 Chat/Text Specialist, you'll have access to:

• Ongoing training and supervision to enhance your crisis intervention skills.
• Opportunities for professional development and continuing education.
• A supportive team environment that fosters collaboration and innovation.

Work Environment and Company Culture:

As a remote employee, you'll enjoy the flexibility of working from home while being part of a dynamic team. Our culture is built on the values of Respect, Expertise, Integrity, and Empowerment, promoting a workplace that is inclusive, supportive, and empowering.

Compensation and Benefits:

We offer a competitive salary ($19.10-$26.80) and a comprehensive benefits package, including:

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Diversity, Equity, and Inclusion employee resource groups.
• Continuing education opportunities.
• Employee Assistance Program.

Why Join Centerstone?

At Centerstone, we're passionate about delivering care that changes lives. By joining our team as a 988 Chat/Text Specialist, you'll be part of a mission-driven organization that is committed to making a difference in the lives of others. If you're a compassionate and skilled professional looking for a rewarding career, we encourage you to apply today!

Ready to Make a Difference?

This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about crisis intervention, we want you to join our team. Apply now and become part of a dynamic organization that is changing lives!