Experienced Access Services Evening Associate - Library Public Services, Course Reserves, and Billing Operations

Join the Team at Mount Holyoke College: Empowering a Diverse and Inclusive Learning Community

Mount Holyoke College, a leading gender-diverse women's college, is seeking an experienced Access Services Evening Associate to join its Library, Information, and Technology Services (LITS) Division. As a member of the Access Services department within Discovery & Access (DnA), this role plays a critical part in connecting the Mount Holyoke community to a wide range of information resources, both virtually and in the library.

About the Institution and the Role

Mount Holyoke College is part of the Five Colleges, Inc. Consortium, along with Amherst College, Hampshire College, Smith College, and the University of Massachusetts, Amherst. The LITS Division is committed to providing an intellectually adventurous education in the liberal arts, with a focus on cross-disciplinary excellence, experiential learning, and diversity. The Access Services Evening Associate will be a key member of the team, providing excellent customer service, managing library public services, course reserves, and billing operations, and contributing to the College's diversity, equity, and inclusion (DEI) goals.

Key Responsibilities

• Works at the on-site Circulation Desk approximately 15 hours per week, providing excellent customer service, responding to questions in person and virtually, and serving as shift lead.
• Performs shared Access Services responsibilities, including checking library materials in and out, responding to patron inquiries, registering new patrons, processing requests for library materials, running reports using library system software, maintaining assigned stacks floors, and collecting circulation statistics.
• Oversees approximately 15 student workers during Circulation Desk shifts and assists with training and evaluation.
• Manages library bills and fines, including processing bills, transmitting bills to the College's Financial Services department and the Five College libraries, responding to patron billing questions, and convening/facilitating meetings of the LITS Fine Appeals Committee.
• Administers the library's course reserves software, processes physical materials for reserve, creates digital files from a variety of source materials, collaborates with 5C colleagues to facilitate consortial loans of materials needed for course reserves, and communicates with faculty regarding the status of their course reserve requests.
• Assists with pre-order, receipt, and copy cataloging workflows for physical and ebook reserves purchases and participates in LITS, College, and Five College committees.
• Contributes to a continuous process of assessment to ensure DnA's success in advancing the College's evolving goals and seeks to improve library services, incorporating an understanding of the needs of structurally disadvantaged groups.

Essential Qualifications

• Two years of experience working in a customer-service role in a user-focused organization.
• Enthusiastic customer service orientation with a record of progressively-responsible experience related to duties and responsibilities of the position.
• Ability to work as a team member and independently in the weekend/evening environment.
• Evidence of supervisory potential.
• Basic knowledge of general office procedures and accounting principles, with advanced Excel skills.
• Excellent oral and written communication, organization, and problem-solving skills.
• Flexibility to accept, manage, and incorporate change and the ability to manage multiple tasks and priorities simultaneously.
• Creativity and a passion for supporting a collaborative work environment.
• Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others.

Preferred Qualifications

• Experience working in an academic library or similar environment.
• Knowledge of library software systems, including course reserves and billing systems.
• Supervisory experience, particularly in a library or academic setting.

Skills and Competencies

The ideal candidate will possess a range of skills and competencies, including:

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Flexibility and adaptability in a fast-paced environment.
• Basic knowledge of accounting principles and advanced Excel skills.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

Mount Holyoke College offers a range of opportunities for career growth and professional development. As a member of the LITS Division, the Access Services Evening Associate will have access to training and development programs, including workshops, conferences, and online courses. The College also encourages staff to participate in professional organizations and networking events.

Work Environment and Company Culture

Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. The College is committed to providing equal employment opportunities for all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. The LITS Division is a collaborative and dynamic team, with a strong commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

The successful candidate will be offered a competitive salary, commensurate with experience. Mount Holyoke College provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off. The College also offers a range of perks, including access to campus facilities, professional development opportunities, and a welcoming and inclusive work environment.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Access Services Evening Associate position at Mount Holyoke College. As a member of the LITS Division, you will have the opportunity to make a meaningful contribution to the College's mission and to work with a talented and dedicated team. To apply, please submit a cover letter, resume, and any other required materials through our online application system.

Mount Holyoke College is an Equal Opportunity Employer (EOE) and welcomes applications from individuals of all backgrounds. We are committed to providing equal employment opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve.