Experienced Bilingual Account Health Support Specialist – English & Portuguese Language Expertise for E-commerce Platform in Tempe, AZ

Introduction to Amazon and the Role

Amazon, the world's most customer-centric company, is seeking an experienced and skilled Account Health Support (AHS) Specialist to join our team in Tempe, AZ. As a key member of our Account Health Support team, you will play a vital role in providing world-class support to our third-party Sellers, ensuring their success and growth on our e-commerce platform. If you are passionate about delivering exceptional customer service, have a strong ability to communicate in both English and Portuguese, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Overview

In this full-time role, you will enjoy the flexibility of a hybrid work schedule, combining in-office collaboration with remote workdays. As an AHS Specialist, you will be the primary interface between Amazon and our business partners, providing dedicated support to Sellers and helping them navigate our platform. Your goal will be to deliver sustainable results that improve Sellers' performance while ensuring compliance with Amazon's requirements.

Key Responsibilities

• Demonstrate effective, clear, and professional written and oral communication with Sellers, department management, and other stakeholders.
• Provide prompt and efficient service to Amazon Sellers, including the appropriate escalation of issues and resolution of complex cases.
• Maintain a positive and professional demeanor, always portraying the company in a positive light while managing sensitive issues.
• Utilize excellent time-management skills, working independently and using departmental resources, policies, and procedures to achieve goals.
• Contribute to a positive team environment, proactively aiding team members with difficult contacts as needed and maintaining acceptable performance metrics.
• Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and suggesting improvements.
• Liaise with other departments as required to resolve Seller issues and questions.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Business-proficient fluency in written and verbal English and Portuguese.
• High School diploma or equivalent.
• Ability to effectively manage time, prioritize multiple tasks, and work in a fast-paced environment.
• Flexibility to work various shifts, including weekends and alternative start-end times.
• Ability to compose grammatically correct, concise, and accurate written and verbal responses.
• Demonstrated ability to deal with ambiguity, adapt to changing business needs, and maintain high levels of confidentiality and data security standards.
• 12 months of experience in a customer service environment, preferably within a contact center.
• Strong soft skills, with the ability to effectively communicate for win-win solutions.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to internal and external customers.
• Problem-solving skills, with the ability to recognize non-obvious patterns and analyze problems logically.
• Self-disciplined, diligent, proactive, and detail-oriented, with excellent time management and organizational skills.
• Proven ability to work in fast-paced, dynamic environments where decisions are made without compromising customer experience and financial losses.
• Teammate capable of learning and sharing knowledge in a global environment.
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing business needs and priorities.
• Strong customer service skills, with a focus on delivering exceptional support to Sellers.

Career Growth Opportunities and Learning Benefits

At Amazon, we are committed to the growth and development of our employees. As an AHS Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, including 5-6 weeks of instructor-led training.
• Ongoing coaching and feedback to help you achieve your goals and develop your skills.
• Opportunities to learn from experienced colleagues and leaders in the industry.
• Access to a range of training and development programs, including leadership development and technical skills training.

Work Environment and Company Culture

At Amazon, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and fun. As an AHS Specialist, you will be part of a dynamic and fast-paced team, working together to deliver exceptional support to our Sellers.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Flexible work arrangements, including remote work options.
• Access to a range of employee discounts and perks, including discounts on Amazon products and services.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As an AHS Specialist, you will play a critical role in the success of our Sellers and the growth of our e-commerce platform. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and become a part of the Amazon family!

Apply today and join our team of dedicated and passionate professionals!