Experienced Part-Time Airbnb Host Property Assistant for Luxury Vacation Rentals in Tybee Island, GA – Excellent Customer Service and Property Management Skills Required

Introduction to Jenny Rutherford Real Estate

Jenny Rutherford Real Estate is a reputable and dynamic real estate company dedicated to providing exceptional customer service to clients in the Savannah and Tybee Island areas. With a strong commitment to integrity, accountability, and trustworthiness, we have established ourselves as a leading provider of top-notch real estate services. Our mission is to deliver personalized and professional assistance to our clients, ensuring their satisfaction and loyalty. We are now seeking an experienced and energetic Part-Time Airbnb Host Property Assistant to join our team, focusing on managing our luxury vacation rental properties in Tybee Island, GA.

Job Overview

As a Part-Time Airbnb Host Property Assistant, you will play a vital role in ensuring the smooth operation of our vacation rental properties. Your primary responsibilities will include managing booking calendars, coordinating with guests, vendors, and contractors, and performing property inspections to guarantee exceptional guest experiences. You will also be responsible for promoting our properties on social media, responding to guest reviews, and providing concierge services to enhance our guests' stays. If you are a highly organized, customer-focused, and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Confirm online bookings with guests via phone and/or email communications, ensuring seamless check-in processes
• Set up and prepare homes in advance of guest check-ins, guaranteeing a warm welcome and exceptional first impressions
• Provide concierge assistance to guests regarding services, recreation, restaurants, and other activities, enhancing their overall experience
• Offer friendly customer service to guests at check-in, throughout their stay, at check-out, and after departure, ensuring their satisfaction and loyalty
• Prepare guest check-in materials, including set-up of after-hours check-in materials, with a high level of accuracy and attention to detail
• Assist guests with problems utilizing in-office resources, online resources, and troubleshooting, aiming for satisfactory resolution and exceeding guest expectations
• Assist in taking an accurate inventory of homes, preparing supply order lists, and ensuring timely delivery of correct rental supply inventory to homes
• Write and send personalized Thank You cards to guests weekly, demonstrating our appreciation for their business and encouraging repeat visits
• Troubleshoot maintenance issues with guests, co-workers, and homeowners, determining the appropriate course of action and ensuring prompt resolution
• Assign vendors to perform repairs and maintenance outside the scope of work for the internal team, monitoring their progress and guaranteeing high-quality results
• Maintain adequate stock of materials and documents used daily in the office, ensuring efficiency and productivity
• Maintain files on a daily basis, guaranteeing accurate record-keeping and compliance with company policies
• Monitor electronic door locks online daily, ensuring the security and safety of our guests and properties
• Promote properties on social media, monitoring trends in vacation rentals, and identifying opportunities to enhance our online presence
• Perform errands and special projects as requested by the Director of Operations, demonstrating flexibility and a willingness to adapt to changing priorities
• Be available for on-call emergency after-hours phone calls, responding to guest concerns quickly and efficiently, and providing exceptional customer service

Essential Qualifications:

• Customer service, hospitality, or retail experience preferred, with a proven track record of delivering exceptional customer experiences
• Living somewhere between downtown Savannah and Tybee Island is preferred, ensuring easy access to our properties and facilitating efficient communication with guests and team members
• Flexibility with work schedule, available weekends and some nights, with a willingness to adapt to changing priorities and guarantee seamless coverage
• Persuasive problem solver focused on the end result of exceeding guest expectations, with excellent communication and interpersonal skills
• Proven ability to work effectively in an innovative, fast-paced, and multi-tasked environment, with a strong focus on attention to detail and organizational skills
• Possess the ability to organize, plan ahead, and manage workloads and complex rental schedules, ensuring efficient use of time and resources
• Handyman abilities preferred, with a willingness to get hands dirty and perform light maintenance tasks, ensuring our properties are well-maintained and secure
• Must have own reliable vehicle, with a valid driver's license and adequate insurance coverage, facilitating easy transportation to and from our properties
• Must be able to lift 35 lbs and be comfortable moving furniture and performing light staging, ensuring our properties are presented in an attractive and welcoming manner
• Must be available for some nights, weekends, and holidays as needed, with a willingness to adapt to changing priorities and guarantee seamless coverage
• Internally motivated, taking initiative and achieving goals with little or no supervision, with a strong focus on self-directed learning and professional development
• Successfully multi-tasks, managing many small tasks or processes with attention to details, and seeking out projects to complete, with a willingness to learn and adapt to new challenges
• Enthusiastic and loyal team worker, understanding the relationship of each team member's responsibilities for mutually beneficial end results, and demonstrating a commitment to teamwork and collaboration

Preferred Qualifications:

• Previous experience in property management, hospitality, or a related field, with a proven track record of delivering exceptional customer experiences
• Knowledge of Airbnb and other vacation rental platforms, with a strong understanding of the vacation rental industry and its trends
• Experience with social media marketing and promotion, with a willingness to learn and adapt to new platforms and technologies
• Basic handyman skills, with a willingness to perform light maintenance tasks and ensure our properties are well-maintained and secure
• Ability to speak multiple languages, with a strong focus on communication and interpersonal skills, and a willingness to adapt to diverse guest needs and preferences

Career Growth Opportunities and Learning Benefits

At Jenny Rutherford Real Estate, we are committed to the growth and development of our team members. As a Part-Time Airbnb Host Property Assistant, you will have the opportunity to learn and develop new skills, including property management, customer service, and marketing. You will also have the chance to work with a dynamic and experienced team, gaining valuable insights and knowledge from industry professionals. We offer a supportive and collaborative work environment, with regular training and development opportunities, to help you achieve your career goals and advance in your profession.

Work Environment and Company Culture

Our company culture is built on the values of integrity, accountability, honesty, trustworthiness, and getting the job done. We pride ourselves on our friendly and fun atmosphere, which makes for a great work environment. We are a small business with a close-knit group of employees, and we encourage open communication, teamwork, and collaboration. We believe in recognizing and rewarding our team members' achievements and contributions, and we offer a competitive salary and benefits package to demonstrate our appreciation for their hard work and dedication.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including opportunities for professional development and growth. Our benefits package includes:

• Competitive hourly rate, with opportunities for bonuses and incentives
• Opportunities for professional development and growth, including training and education programs
• Flexible work schedule, with a willingness to adapt to changing priorities and guarantee seamless coverage
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions, including employee recognition programs and bonuses

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Airbnb Host Property Assistant, you will play a vital role in ensuring the success of our luxury vacation rental properties in Tybee Island, GA. With a competitive salary and benefits package, opportunities for professional development and growth, and a supportive and collaborative work environment, this is an ideal opportunity for someone looking to advance their career in the hospitality or property management industry. Apply now to join our dynamic team and contribute to the success of our company!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we believe that everyone deserves an opportunity to shine. Apply now, and let's work together to deliver exceptional guest experiences and make our company the best it can be!