Experienced Part-Time Apple Technical Specialist - Remote - Delivering Exceptional Customer Experiences and Technical Support for Apple Products and Services

Join the Apple Team as a Technical Specialist and Be Part of a Culture of Inclusion and Innovation

At Apple, we're passionate about creating products and services that empower people to do what they love. As a leader in the tech industry, we're committed to fostering a culture of inclusion, diversity, and innovation. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals to join us as Technical Specialists. As a part-time Apple Technical Specialist, you will have the opportunity to work remotely and provide technical support and skilled troubleshooting for all customers while generating excitement for Apple's products and services.

About Apple Retail

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. Our stores are designed to be welcoming and inclusive, providing a unique environment where customers can explore and learn about our products and services. As a Technical Specialist, you will be an integral part of our team, providing technical support and skilled troubleshooting for all customers.

Job Summary

We're seeking a highly skilled and motivated Part-Time Apple Technical Specialist to join our team. As a Technical Specialist, you will offer technical support and skilled troubleshooting for all customers while generating excitement for Apple's products and services. You will deliver exceptional service and empower customers to get the most out of their Apple products. This is a part-time role with a flexible schedule, including nights, weekends, and public holidays.

Key Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Requirements and Qualifications

Essential Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third-party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

What We Offer

Compensation and Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $29.40 per hour, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including:

• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses, including tuition, for formal education related to advancing your career at Apple.
• Discretionary bonuses or commission payments, as well as relocation assistance.

Career Growth and Learning Opportunities

At Apple, we're committed to helping our employees grow and develop their skills. We offer a range of training and development programs, including:

• Comprehensive onboarding program.
• Ongoing training and development opportunities.
• Mentorship programs.
• Leadership development programs.

Work Environment and Culture

At Apple, we're passionate about creating a culture of inclusion and diversity. We believe that our employees are our greatest asset, and we're committed to providing a work environment that is welcoming, inclusive, and supportive. Our culture is built on the following values:

• Inclusion and diversity.
• Respect and empathy.
• Curiosity and openness to learning.
• Collaboration and teamwork.

Why Join Apple?

At Apple, we're passionate about creating products and services that empower people to do what they love. We're committed to fostering a culture of inclusion, diversity, and innovation, and we're looking for talented individuals to join us. As a Technical Specialist, you'll have the opportunity to work with a talented team, provide exceptional customer experiences, and grow and develop your skills.

We're an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

How to Apply

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!