Assistant Manager - Remote Operations and Customer Experience at U-Haul

Join the U-Haul Team as an Assistant Manager and Drive Success in a Dynamic and Supportive Environment

Are you a motivated and customer-focused professional looking for a new challenge? Do you have a passion for leadership and a desire to make a positive impact on people's lives? U-Haul is seeking an experienced Assistant Manager to join our team, working remotely from anywhere in the United States. As an Assistant Manager, you will play a critical role in driving the day-to-day operations of our centers, providing exceptional customer service, and developing valuable skills to advance your career.

About U-Haul and Our Culture

U-Haul is a leading provider of moving and storage services, with a rich history of innovation and customer satisfaction. Our company is built on a foundation of values that prioritize customer service, teamwork, and community involvement. We strive to create a culture of health and wellness, and we are committed to providing a safe and supportive work environment for all our employees.

At U-Haul, we believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. From comprehensive medical coverage to employee stock ownership plans, we provide a comprehensive compensation package that rewards our employees for their hard work and dedication.

Key Responsibilities

As an Assistant Manager at U-Haul, you will be responsible for:

• Running daily operations of the center in the General Manager's absence, ensuring seamless customer service and efficient use of resources.
• Making moment-to-moment decisions to allocate time and resources to appropriate projects, prioritizing tasks and managing multiple responsibilities.
• Managing and assigning team members to ensure that customers receive an excellent first impression and the highest quality of care.
• Performing miscellaneous duties such as installing hitches, brake controllers, and other equipment.
• Participating in ongoing continuous education through U-Haul University, staying up-to-date on company policies, procedures, and best practices.

Requirements and Qualifications

To be successful as an Assistant Manager at U-Haul, you will need:

Essential Qualifications:

• A high school diploma or equivalent.
• A valid driver's license and a clean driving record.
• Leadership experience in any form, with a proven track record of success in managing teams and driving results.
• Customer service experience, with a strong focus on providing exceptional service and building customer relationships.
• The ability to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications:

• Previous experience in a management role, preferably in a similar industry.
• Experience with inventory management, logistics, and supply chain operations.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.

Skills and Competencies

To succeed as an Assistant Manager at U-Haul, you will need to possess a range of skills and competencies, including:

• Strong leadership and management skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• A strong focus on customer service, with a passion for delivering exceptional service and building customer relationships.

Career Growth Opportunities and Learning Benefits

At U-Haul, we are committed to providing our employees with opportunities for career growth and development. As an Assistant Manager, you will have access to:

• Comprehensive training and development programs, including U-Haul University.
• Opportunities for advancement, with a clear path for career progression.
• Tuition reimbursement programs, supporting your ongoing education and professional development.
• Free online courses and resources, available through U-Haul University.

Work Environment and Company Culture

At U-Haul, we strive to create a culture of health and wellness, with a focus on supporting our employees' well-being and work-life balance. Our work environment is:

• Dynamic and supportive, with a strong focus on teamwork and collaboration.
• Flexible, with opportunities for remote work and flexible scheduling.
• Rewarding, with a comprehensive compensation package and opportunities for career growth and development.

Compensation, Perks, and Benefits

As an Assistant Manager at U-Haul, you will enjoy a comprehensive compensation package, including:

• A competitive hourly rate, ranging from $16.50 to $25.30 per hour.
• Full medical coverage, including prescription plans, dental, and vision plans.
• A $100 hiring bonus, paid immediately upon hire.
• A $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification.
• Paid holidays, vacation, and sick days.
• Employee stock ownership plan (ESOP) and 401(k) savings plan.
• Life insurance, critical illness/group accident coverage, and business-travel insurance.
• Discounts on cell phone plans, hotels, and other services.

Conclusion

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for the Assistant Manager role at U-Haul. With a comprehensive compensation package, opportunities for career growth and development, and a dynamic and supportive work environment, this is a fantastic opportunity to drive success and build a rewarding career. Apply today and join our team!