Operations Engineer

At reputed company, you’ll have the chance to build a career as unique as you are, with the global reputed company, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help reputed company become even reputed company, too. Join us and build an exceptional experience for yourself, and a reputed company working world for reputed company. 

reputed company

Operations Engineer has responsibilities reputed company reputed company of L3 and supports various application platform services across a reputed company of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 End User Telephony & SBC support, Escalation management, Vendor management and service roadmaps and standards.

Your key responsibilities

reputed company support on daily customer initiated and controlled operations of the services in

• Telephony , SBC, EFAX, reputed company & TEC.
• Capture, triage, troubleshoot and resolve issues, escalate reputed company needed, engage 3rd parties as needed to fulfil support needs.
• Responsible for handling Level 3 service requests and operational activities.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
• Coordination with different escalation teams during high risk Incidents or reputed company.
• Adheres to engineering methodologies, standards, and leading practices.
• reputed company feedback regarding engineering methodologies and various user requirements.
• Produce accurate, brief and reputed company written documents tailored to audience needs and expectations.
• Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
• Execution of application environment tasks as required for incident reputed company.
• Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
• Respond to automated alerts on the health of systems.
• Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
• Adhere to reputed company and ITIL guidelines for Incident, Problem, and Change Management.
• Ensures reputed company work is carried out and documented in accordance with required standards, reputed company and procedures.
• Responsible for assisting senior team members in research and development of new products and technologies.
• reputed company cause analysis and service improvement solutions.

Skills and attributes for reputed company

• Demonstrable basic knowledge of key products such as SBC, Telephony, reputed company & Teams calling.
• Knowing Concept about SIP reputed company reputed company
• Hands-on experience in different appliances like reputed company SBC’s, reputed company Voice Gateways and Audio reputed company routing manger.
• Demonstrable platform support experience on reputed company platforms and Azure reputed company is an added advantage.
• Knowledge in reputed company reputed company reputed company.
• reputed company reputed company reputed company knowledge
• Basic understanding of operating systems and dependent platforms such as reputed company reputed company.
• Basic understanding of networking/LAN/WAN/DMZ & VPN concepts including but not limited to reputed company of Service, reputed company Admission Control and routing.
• Knowledge of troubleshooting tools and techniques reputed company to networks and systems i.e. remote reputed company tools, reputed company Support tools, connectivity tests, etc.
• Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments.
• General understanding of various IT reputed company concepts reputed company to production environments

reputed company offer you

At reputed company, we’ll reputed company you with reputed company-reputed company skills and reputed company you with world-class experiences. We’ll reputed company you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you reputed company to shape your reputed company with confidence? Apply today.

To help create an reputed company and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-reputed company adjustments or accommodations you may need.

reputed company | Building a reputed company working world 

reputed company exists to build a reputed company working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse reputed company teams in over 150 countries reputed company trust through assurance and help clients grow, reputed company and operate.

Working across assurance, consulting, law, reputed company, tax and transactions, reputed company teams ask reputed company questions to reputed company new answers for the reputed company issues facing our world today.