Experienced Remote Customer Service Representative - Avelo Airlines - Delivering Exceptional Travel Experiences

Join Avelo Airlines' Remote Customer Service Team and Elevate Your Career

Avelo Airlines is revolutionizing the airline industry with its commitment to providing seamless and enjoyable travel experiences. As a pioneering airline, we're dedicated to delivering exceptional service to our valued customers. We're now seeking experienced and passionate individuals to join our remote customer service team as a Remote Customer Service Representative. If you're driven by a passion for customer satisfaction and are looking for a challenging yet rewarding role, we invite you to explore this exciting opportunity.

About Us

Avelo Airlines is a dynamic and growing airline that prioritizes customer satisfaction and employee growth. Our mission is to make air travel more accessible, affordable, and enjoyable for our customers. We're committed to fostering a positive and inclusive work environment that encourages collaboration, innovation, and professional development. As a remote customer service representative, you'll play a vital role in ensuring our customers have a positive experience with our airline.

Key Responsibilities

As a Remote Customer Service Representative at Avelo Airlines, you'll be responsible for:

• Master Information and Backing:
  • Exhibit mastery of all Avelo Air terminal activities cycles and methodology.
  • Provide ideal support to the Air terminals group in resolving questions and navigating processes.
  • Associate Crewmembers to available assets to determine issues in the field.
  • Ensure Air terminal Crewmembers' calls/messages receive a response within 3 minutes or less.
  • Capably handle requests connected with Air terminal Tasks frameworks, including the Booking and Takeoff Control Framework.
• Proficient Issue Goal:
  • Address framework functional inquiries right away.
  • Team up with IT or colleagues to determine issues as quickly as possible.
  • Examine postponements and administration disappointments and raise to Air terminal Activities Initiative.
• IRROPS Coordination:
  • Coordinate all Air terminal exercises during IRROPS.
  • Act as the Client advocate by creating plans for the best Client result.
  • Impart proper data and difficulties to Dispatch/Support Control and impacted air terminals speedily.
  • Foster redirection recuperation plans and proactively screen landing area times to forestall administrative infringement.
  • Send Circumstance Reports (SITREPs) to functional pioneers and partners during IRROPS.
• Client assistance:
  • Ensure ideal declarations and conveniences for Clients during IRROPS.
  • Start and lead telephone calls with Authority.
  • Impart Client Recuperation necessities to the Air terminals and the Client service Center (CSC).
  • Send SMS messages to Clients during IRROPS to keep them informed about postponements, retractions, or redirection recuperation plans.
• Consistent Improvement:
  • Work cooperatively with OCC Administrators, Air terminal Operations, Flight Operations, Inflight, Upkeep, and the CSC to constantly further develop processes.
  • Drive the development of IRROPS arrangement and cycles.
  • Routinely add to the Air terminal Activities Backing Playbook.

Essential and Preferred Qualifications

To succeed as a Remote Customer Service Representative at Avelo Airlines, you'll need:

• Essential Qualifications:
  • Master knowledge of air terminal activities and between departmental cycle stream.
  • Capacity to distinguish concerns or examples and actually issue tackle while driving for greatness.
  • Self-drive and capacity to work autonomously with little management.
  • Phenomenal authoritative abilities and using time productively.
• Preferred Qualifications:
  • Previous experience in customer service, preferably in the airline or travel industry.
  • Strong understanding of airline operations and procedures.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Skills and Competencies

To excel in this role, you'll need to possess:

• Functional Skills:
  • Master information on air terminal activities and between departmental cycle stream.
  • Capacity to distinguish concerns or examples and actually issue tackle while driving for greatness.
  • Self-drive and capacity to work autonomously with little management.
  • Phenomenal authoritative abilities and using time productively.
• Conduct Capabilities:
  • Solid correspondence, joint effort, and authority abilities to impact execution.
  • Autonomous judgment and trustworthy thinking abilities.
  • Show the capacity to manage intricacy to distinguish underlying drivers and foster powerful and straightforward arrangements.
  • Steady critical thinking and nonstop improvement attitude.
  • Solid composed and verbal relational abilities.
  • Cultivate and foster collaboration and initiative that embraces our organization's "Motivation, Values and Vision".

Career Growth Opportunities and Learning Benefits

At Avelo Airlines, we're committed to supporting the growth and development of our employees. As a Remote Customer Service Representative, you'll have access to:

• Training and Development Potential open doors to enhance your skills and knowledge.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment that encourages collaboration and innovation.

Work Environment and Company Culture

As a remote customer service representative, you'll be working from home or a remote location. We're committed to providing a positive and inclusive work environment that supports the well-being and productivity of our employees. Our company culture is built on a foundation of:

• Innovation and creativity.
• Collaboration and teamwork.
• Customer satisfaction and loyalty.
• Employee growth and development.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package that includes:

• Retirement Plans: 401(k) or other retirement investment funds plans with business commitments.
• Taken care of Time: Get-away days, occasions, and wiped out pass on to help balance between serious and fun activities.
• Travel Advantages: Representative and once in a while relatives get limited or free air travel honors.
• Extra security: Inclusion to give monetary insurance to workers and their families.
• Representative Help Programs (EAP): Administrations to help representatives in overseeing individual or business related difficulties.
• Preparing and Improvement Potential open doors: Backing for proficient growth and professional success.
• Wellbeing Projects: Wellbeing and health drives to advance worker prosperity.
• Rebate Projects: Representative limits on aircraft tickets, lodgings, vehicle rentals, and other travel-related administrations.
• Adaptable Spending Records (FSAs): Pre-charge represents clinical or subordinate consideration costs.
• Educational cost Repayment: Monetary help for workers seeking after additional schooling or expert turn of events.

Join Our Team

If you're a motivated and customer-focused individual looking for a challenging yet rewarding role, we invite you to join our team as a Remote Customer Service Representative. To apply, please submit your resume and a cover letter outlining your relevant experience and why you're interested in joining our team. Qualified candidates will be contacted for further screening and interviews. We look forward to welcoming passionate individuals who are eager to contribute to our mission of delivering exceptional service to our valued customers.