Social Media and Customer Service Associate - Tesla Accessories E-commerce Expert

Join the TESPLUS Team: Revolutionizing the Tesla Community with Premium Accessories and Unparalleled Customer Experience

At TPARTS LLC, we're passionate about empowering Tesla owners to unlock the full potential of their vehicles. As a leading provider of premium Tesla accessories, we're committed to delivering exceptional customer experiences that foster a sense of community and drive innovation. Our modern office setting in Tustin, CA, is the hub for our dynamic team, where creativity, collaboration, and a shared passion for Tesla come together.

About the Role: E-commerce Social Media Associate and Customer Service Support

We're seeking a highly motivated and detail-oriented Social Media and Customer Service Associate to join our team. As an E-commerce Social Media Associate, you'll play a pivotal role in shaping our online presence, driving customer engagement, and ensuring seamless customer experiences. If you're passionate about social media, customer service, and the Tesla community, we invite you to apply for this exciting opportunity.

Key Responsibilities

Social Media Management

• Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
• Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
• Assist in scheduling and posting content using social media management tools.
• Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.

Customer Service Support

• Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
• Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
• Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
• Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
• Maintain a solid understanding of products, services, and company policies to accurately assist customers.

Collaboration and Reporting

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
• Assist in compiling and organizing data for regular social media and customer service reports.

Requirements and Qualifications

To excel in this role, you'll need:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• A creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At TPARTS LLC, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Our benefits include:

• A competitive compensation package ($20-$24 per hour).
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits, including health insurance and paid time off.
• A flexible schedule with a standard 8-hour shift, Monday to Friday, with occasional overtime and weekend work as needed.

Why Join Us?

At TPARTS LLC, we're passionate about creating a work environment that's collaborative, creative, and supportive. Our modern office setting in Tustin, CA, is equipped with the latest tools and technologies, and we provide ongoing training and development opportunities to help you grow in your role. As a member of our team, you'll have the opportunity to:

• Work with a talented and dedicated team of professionals who share your passion for Tesla and customer service.
• Contribute to the development and implementation of social media strategies that drive customer engagement and brand awareness.
• Gain hands-on experience in customer service, social media management, and e-commerce operations.
• Enjoy a flexible work environment with opportunities for career growth and professional development.

How to Apply

If you're a self-motivated individual who is passionate about social media, customer service, and the Tesla community, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

We're excited to hear from you and explore how you can contribute to our team's success!