Experienced Customer Service and Sales Representative for Telecommunications - Remote Work Opportunity with a Leading Event Technology Provider

Join Our Team: Revolutionizing Event Technology and Telecommunications

At a leading telecommunications provider for convention centers and meeting facilities across the nation, we're passionate about connecting people and enabling impactful interactions through our cutting-edge event technology solutions. With over 30 years of expertise in managing technology services for a diverse range of events, from Fortune 500 company gatherings to major trade shows and global summits, we've established ourselves as the go-to choice for event technology. We're now seeking an experienced Customer Service and Sales Representative to join our team and help drive our mission forward.

About Our Company Culture

Our company prides itself on fostering a diverse and inclusive workplace environment. As an Equal Employment Opportunity and Affirmative Action employer, we welcome applications from individuals of all backgrounds and experiences. We're committed to creating a culture where everyone feels valued, supported, and empowered to succeed. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our crew.

Job Overview: Customer Service and Sales Representative

As a Customer Service and Sales Representative at our national headquarters in Las Vegas, you'll be the friendly face and voice of our company, providing top-notch customer service to exhibitors and resolving technical issues promptly and effectively. This is a fantastic opportunity to work with a dynamic team, develop your skills, and advance your career in a fast-paced and exciting industry.

Key Responsibilities

• Technical Issue Resolution: Identify, research, and resolve technical issues related to customer internet connections, ensuring seamless operation of our services.
• Exhibitor Support: Respond to exhibitor inquiries and troubleshoot through various channels, including phone calls, in-person interactions, and emails, providing exceptional customer service and support.
• Sales and Order Processing: Process customer orders and sell value-added services, driving revenue growth and expanding our customer base.
• Financial Transactions: Collect payments and assist with financial transactions, ensuring accurate and efficient processing of customer payments.
• Field Office Support: Support field offices and provide on-site assistance during events as needed, demonstrating flexibility and a willingness to adapt to changing circumstances.

Essential Qualifications

• Education: High school diploma or equivalent required; additional education or certification in relevant fields is a plus.
• Customer Service Experience: Preferably 1-3 years of customer service experience, with a focus on exhibitor services or a related field.
• Technical Knowledge: Knowledge of data networking products and services is advantageous, although not essential.
• Communication Skills: Excellent communication skills, both verbal and written, with a strong emphasis on telephone customer service.
• Software Proficiency: Proficiency in Microsoft Office Suite and other relevant software applications.
• Flexibility: Flexibility to work occasional evenings, weekends, and holidays, demonstrating a willingness to adapt to changing circumstances.
• Independent Work: Ability to work independently with minimal supervision and exercise sound judgment.
• Background Check: Successful completion of a background check is required as part of the hiring process.

Preferred Qualifications and Skills

• Industry Experience: Experience working in the telecommunications or event technology industries is highly desirable.
• Technical Skills: Familiarity with network infrastructure, internet connectivity, and related technologies.
• Sales Experience: Previous sales experience, particularly in a customer-facing environment.
• Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Time Management: Excellent time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.

Career Growth Opportunities and Learning Benefits

At our company, we're committed to helping our team members grow and develop their skills. As a Customer Service and Sales Representative, you'll have access to ongoing training and development opportunities, enabling you to enhance your technical knowledge, sales skills, and customer service expertise. Our company culture encourages continuous learning, and we provide the resources and support you need to succeed in your role.

Work Environment and Company Culture Highlights

We're proud to offer a remote work opportunity, allowing you to work from the comfort of your own home. Our company culture is built on a foundation of diversity, inclusivity, and teamwork, ensuring that everyone feels valued and supported. We're committed to creating a positive and productive work environment that fosters collaboration, creativity, and innovation.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary and benefits that reflect your experience and qualifications. Our benefits package includes a range of perks, such as health insurance, paid time off, and opportunities for professional development. We're committed to rewarding our team members for their hard work and dedication, and we're always looking for ways to improve our benefits and compensation packages.

Join Our Team: Apply Now!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As a Customer Service and Sales Representative at our company, you'll play a vital role in driving our mission forward and helping us achieve our goals. Apply now to join our dynamic team and start your journey towards a rewarding and challenging career in the event technology industry.

We're excited to welcome a new team member to our crew and look forward to receiving your application. Don't miss this opportunity to join a leading event technology provider and be part of a team that's shaping the future of the industry.