Experienced Customer Support Specialist for Remote E-commerce Pet Retail - Chewy

Join the Chewy Team: Revolutionizing the Pet Industry with Exceptional Customer Support

At Chewy, we're on a mission to become the most trusted and convenient online destination for pet parents. As one of the fastest-growing e-commerce retailers in the pet industry, we're committed to delivering an exceptional shopping experience and providing the best customer service in the industry. Our customer-centric approach has enabled us to build a loyal customer base, and we're now seeking dedicated and passionate individuals to join our remote customer support team as a Customer Support Specialist.

About Chewy: A Culture of Care and Innovation

Chewy is more than just an online pet retailer - we're a community of pet lovers who are passionate about providing the best for pets and the people who love them. Our company culture is built around a relentless focus on delighting our customers, and we're committed to creating a personalized and seamless shopping experience for pet parents. As a Customer Support Specialist, you'll be an integral part of our team, working closely with our customers to understand their needs and provide expert advice and solutions.

Job Overview: Providing Exceptional Customer Support from the Comfort of Your Own Home

As a Customer Support Specialist at Chewy, you'll play a vital role in ensuring our customers have a positive and memorable experience. You'll work remotely, providing support to pet parents via phone, chat, or email, and will be responsible for resolving any issues they may encounter when shopping with Chewy. If you're a customer-focused individual with a passion for helping others, and you're looking for a rewarding remote career, this is the perfect opportunity for you.

Key Responsibilities: Delivering Exceptional Customer Support

• Customer Interaction: Respond to customer inquiries and concerns via phone, chat, or email with a friendly and professional demeanor, providing personalized solutions and expert advice to pet parents.
• Product Knowledge: Develop and maintain expertise in Chewy's wide range of pet products, including nutritional supplements, food, toys, and accessories, to offer the best guidance and solutions to customers.
• Order Management: Assist customers with order tracking, returns, and exchanges, ensuring a smooth and hassle-free process that meets their needs and exceeds their expectations.
• Problem-Solving: Identify and resolve customer issues promptly, including addressing product-related questions and concerns, and provide effective solutions that meet their needs.
• Feedback and Improvement: Gather customer feedback to help Chewy enhance its services and product offerings, and contribute to the continuous improvement of our customer support processes.

Essential Qualifications: The Skills and Competencies You Need to Succeed

To succeed as a Customer Support Specialist at Chewy, you'll need to possess the following essential qualifications:

• Customer-Centric Attitude: A strong passion for helping and supporting customers, with a genuine desire to make a positive impact on their lives.
• Communication Skills: Excellent written and verbal communication skills in English, with the ability to communicate clearly and effectively with customers, colleagues, and other stakeholders.
• Empathy: The ability to understand and connect with pet parents, delivering personalized solutions that meet their needs and exceed their expectations.
• Adaptability: Comfortable working in a fast-paced, remote environment, with the ability to adapt to changing priorities and circumstances.
• Problem-Solving: Strong critical thinking skills to address customer issues effectively, with the ability to analyze problems, identify solutions, and implement them in a timely and efficient manner.
• Tech-Savvy: Proficiency in using computer systems and navigating multiple software applications, with the ability to learn new systems and technologies quickly.

Preferred Qualifications: Additional Skills and Experience That Will Set You Apart

While not essential, the following preferred qualifications will set you apart as a candidate and enhance your chances of success:

• Previous experience in customer support, particularly in an e-commerce environment.
• Knowledge of pet nutrition, health, and wellness.
• Familiarity with CRM software and other customer support tools.
• Bilingual or multilingual language skills.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to comprehensive training and development programs that will equip you with the skills and knowledge you need to succeed. You'll also have opportunities for career advancement, both within the customer support team and across the wider organization.

Work Environment and Company Culture Highlights

As a remote Customer Support Specialist, you'll work from the comfort of your own home, with the flexibility to manage your work schedule and work environment. Our company culture is built around a customer-centric approach, with a focus on innovation, teamwork, and continuous improvement. You'll be part of a dynamic and supportive team, with opportunities to collaborate with colleagues and contribute to the development of our customer support processes.

Compensation, Perks, and Benefits

At Chewy, we offer a competitive compensation package that includes:

• A comprehensive salary and benefits package.
• Employee discounts on pet products.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Opportunities for career advancement and professional growth.

Join the Chewy Team: Make a Difference in the Lives of Pet Parents

If you're a pet-loving, customer-focused individual looking for a rewarding remote career, we encourage you to join the Chewy team. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer support, and will be part of a dynamic and innovative company that's making a difference in the lives of pet parents. Apply now to become part of our mission to make the world a better place for pets and their parents.

Chewy is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.