Experienced Ramp Agent - Ground Operations and Customer Service Professional

Join Southwest Airlines, a Leader in the Airline Industry

Southwest Airlines is a renowned airline that has been connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. As a key player in the industry, we're committed to providing our Representatives with a stable workplace that offers equal opportunities for learning and self-improvement. Our culture encourages creativity and innovation to enhance the effectiveness of our operations.

About the Role: Ramp Agent - PHL

We're seeking an experienced Ramp Agent to join our team at PHL. As a Ramp Agent, you'll play a critical role in ensuring the smooth operation of our ground activities, providing exceptional customer service, and maintaining a safe and efficient working environment. If you're a team player with a passion for delivering outstanding service, we encourage you to apply.

Key Responsibilities:

• Provide friendly and courteous service to internal and external Customers, maintaining positive relationships.
• Work collaboratively as part of a team to ensure the success of our Organization.
• Load, unload, service, guide, and direct Company Aircraft, ensuring safe and efficient operations.
• Handle and record Customer baggage, aircraft cargo, mail, and company materials as required.
• Perform various tasks associated with loading, stashing, and unloading baggage, freight, airmail, aircraft cargo, stabilizer, and company materials according to a predetermined plan.
• Transport baggage and freight to and from aircraft, maintaining accurate records.
• Warehouse, gauge, stack, receive, and deliver air freight, checking against accompanying documents to identify discrepancies.
• Protect Customers' baggage, air freight, air mail, and COMAT from weather, loss, theft, damage, or destruction.
• Perform inside aircraft cabin cleaning manually, including vacuuming upholstery, cleaning windows, galleys, and lavatories.
• Clean and service lavatories, operating lavatory trucks and disposing of contents according to established procedures.
• May perform duties of a Provisioning Specialist, including loading aircraft cabin interiors with equipment and supplies.
• Operate and/or drive mechanized equipment, such as belt loaders, air start units, lift trucks, pushback tugs, baggage trucks, lavatory trucks, and de-icers.
• Work near and between passenger terminals, shelters, and airfreight facilities, both inside and outside.
• Complete forms and paperwork associated with work tasks, entering data into the Organization's information system as required.

Essential Qualifications:

• Bachelor's Degree (no specific major required).
• Valid state engine vehicle operator's permit.
• Ability to obtain a SIDA identification and meet all local airport requirements.
• U.S. citizenship or current approval to work in the U.S.
• At least 18 years old.
• Ability to work shift work and/or overtime.

Preferred Qualifications:

• Previous experience in a related field, such as ground operations or customer service.
• Knowledge of airline operations and procedures.
• Ability to lift and move items of 70 pounds and favor on a regular basis.
• Experience working in a fast-paced environment with tight deadlines.

Skills and Competencies:

• Ability to work collaboratively as part of a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work under stressful conditions and meet deadlines.
• Knowledge of safety procedures and protocols.

What We Offer:

At Southwest Airlines, we offer a comprehensive benefits package that includes:

• Competitive salary ($35-$40/hour).
• Opportunities for future pay increases based on the material aggregate dealing understanding compensation scale.
• Overtime and shift pay opportunities.
• Fly free on any available seat on every Southwest flight (for you and your qualified dependents).
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible compensation.
• Potential for annual Profit Sharing contributions to your retirement.
• A dynamic and supportive work environment that encourages growth and development.

Career Growth Opportunities:

At Southwest Airlines, we're committed to helping our Representatives grow and develop in their careers. As a Ramp Agent, you'll have opportunities to:

• Develop your skills and knowledge through comprehensive training programs.
• Take on new challenges and responsibilities as you progress in your role.
• Explore opportunities for advancement within the Company.

Work Environment and Company Culture:

At Southwest Airlines, we're proud of our unique culture that values:

• Customer service and satisfaction.
• Teamwork and collaboration.
• Safety and efficiency.
• Innovation and creativity.
• Diversity and inclusion.

We're an Equal Opportunity Employer, committed to reflecting the communities we serve. We welcome candidates with diverse backgrounds, experiences, and perspectives.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please follow these steps:

• Read the official notification carefully.
• Fill out the application form.
• Attach the required documents, including your qualifications certificate, passport-size photographs, and signature.
• Submit your application.

We look forward to receiving your application!

Southwest Airlines Careers is committed to providing a workplace that is free from discrimination and harassment. We are an Equal Opportunity Employer.