Experienced Remote Live Chat Agent – Customer Support and Service Representative for a Dynamic and Growing Company

Introduction to Columbia Opportunities

Columbia Opportunities in Omaha, NE, is a pioneering organization dedicated to solving poverty-related problems in our community and empowering individuals. We provide opportunities for families and individuals to gain the skills, knowledge, and resources they need to be self-reliant. Our mission is built on a foundation of compassion, integrity, and a relentless pursuit of excellence. As we continue to grow and expand our reach, we are seeking a highly motivated and experienced Remote Live Chat Agent to join our team.

Job Overview

We are currently looking for a skilled and enthusiastic Live Chat Agent (Front Desk) to provide top-notch customer support-related duties for our company and clients. As a Live Chat Agent, you will interact daily with visitors on our clients' websites via Live Chat software, providing exceptional customer support in real-time. Your primary goal will be to offer quick and accurate assistance to customers, ensuring a seamless and positive experience. If you have a passion for delivering outstanding customer service, a strong work ethic, and a desire to be part of a dynamic and growing company, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to the Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support as needed

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• Keyboarding and internet experience
• Strong communication and interpersonal skills, including written and verbal
• Upbeat, positive attitude, and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Previous experience in a customer-facing role, preferably in a live chat or call center environment
• Strong attention to detail and strong reconciliation skills
• Performance-driven with a process improvement mindset
• Humble and a "get it done" attitude
• Ability to work in a fast-paced environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Ability to adapt to changing situations and priorities
• Strong customer service skills, with a focus on providing exceptional support and resolving issues in a timely and professional manner

Career Growth Opportunities and Learning Benefits

At Columbia Opportunities, we are committed to the growth and development of our employees. As a Remote Live Chat Agent, you will have access to a range of career growth opportunities and learning benefits, including:

• Monthly bonus based on performance
• Opportunities for upward career mobility
• Professional development and training programs
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and a commitment to excellence. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. As a Remote Live Chat Agent, you will be part of a diverse and energetic team of professionals who are passionate about delivering exceptional customer service and making a positive impact in our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate of $29.00 - $38.00
• Monthly bonus based on performance
• 401k Plan
• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental & Vision Insurance
• Company Paid Life Insurance

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Live Chat Agent with Columbia Opportunities, you will have the chance to make a positive impact in our community, develop your skills and career, and be part of a dynamic and growing company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our mission to empower individuals and solve poverty-related problems in our community.