Experienced Customer Care Professional for American Express - Delivering Exceptional Service and Building Lasting Relationships from the Comfort of Your Own Home

Welcome to American Express: Where Customer Care Meets Exceptional Service

At American Express, we believe that with the right support, people and businesses can achieve incredible things. Our mission is to provide financial confidence, take commerce to new heights, and encourage exploration, all while delivering an exceptional customer experience every day. As a global brand with a diverse community of over 60,000 colleagues, we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a dynamic team that's constantly redefining what's possible.

Our Unique Servicing Philosophy: Relationship Care

At American Express, we've reinvented the global service experience by embracing a servicing philosophy that puts passion and individual personality at the center of every customer interaction. Our Relationship Care philosophy creates an opportunity to deliver value to our customers while deepening relationships with our company. As a Customer Care Professional, you'll be at the forefront of this philosophy, delivering extraordinary care and making it easy for customers to do business with us.

Job Overview: Customer Care Professional

As a Customer Care Professional, you'll be responsible for evaluating and analyzing account information, recommending tailored solutions, and providing relevant offers that deepen customer engagement with our products and services. Your goal will be to deliver extraordinary customer care, resolve product or service inquiries, and grow and nurture customer relationships on every interaction. You'll be working from the comfort of your own home, with a private and quiet area dedicated to your work, and a reliable internet connection of at least 25 mbps.

Key Responsibilities:

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
• Evaluate and analyze account information and recommend tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and selecting and articulating the best solution to drive brand advocacy
• Adhere to quality and compliance guidelines, documenting necessary account information and offering custom solutions that benefit the customer
• Grow and nurture customer relationships on every interaction, resulting in measurable customer value
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality

Qualifications and Requirements

To be successful in this role, you'll need:

• A minimum of 2 years of BPO work experience, with at least 1 year of voice account experience from your most recent company
• A Bachelor's degree, associate degree, or college undergraduate degree
• Successful performance in your previous role, with a track record of being a high performer
• A reliable internet connection of at least 25 mbps and a private and quiet area to work from home
• Flexibility to work in Taguig once community quarantine measures are lifted

Preferred Experience:

• Experience being measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from your most recent company
• Prior experience in B2B and B2C servicing, with a passion for building customer loyalty through exceptional listening and relationship building
• Premium customer service experience and/or sales experience, with a focus on value generation and consultative selling

What We Offer

At American Express, we're committed to providing a supportive and inclusive work environment that allows you to grow and develop your skills. As a Customer Care Professional, you'll have access to:

• Comprehensive training and development programs to help you succeed in your role
• Opportunities for career growth and advancement within the company
• A competitive salary and benefits package, with perks and rewards for outstanding performance
• A dynamic and diverse team environment, with a culture of collaboration and support

Why Join American Express?

If you're passionate about serving customers, results-driven, and interested in working for a world-class global brand, then American Express may be the ideal fit for you. We're committed to delivering exceptional customer experiences, and we're looking for talented and dedicated professionals like you to join our team.

How to Apply

To apply for this role, please click on the "Apply Job" link below. You'll be taken to our application portal, where you can submit your resume and cover letter. We look forward to hearing from you!

Conclusion

As a Customer Care Professional at American Express, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. If you're ready to join a dynamic team and deliver exceptional customer care, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of a world-class global brand and take your career to the next level.