Experienced Customer Service and Inside Sales Representative for Property and Casualty Insurance – Remote Work Opportunity with a Global Leader in Customer Experience

Introduction to Concentrix + Webhelp

Imagine being part of a global organization that is renowned for its people-first culture, inclusivity, and commitment to the growth and well-being of its employees. Concentrix + Webhelp is a forward-thinking company that has consistently earned awards for being one of the "World's Best Workplaces," having the "Happiest Employees," and being among the "Best Companies for Career Growth." We are now seeking a talented and licensed Customer Service and Inside Sales Representative to join our team in a remote capacity, focusing on Property and Casualty insurance. This role offers the unique opportunity to work from home while being part of a diverse and supportive team that spans over 70 countries.

About the Role

As a Customer Service and Inside Sales Representative for Property and Casualty insurance, you will be the face of our company, providing exceptional customer experiences through active listening, advising on plan options, processing enrollments, and ensuring that our clients' customers have authentic and positive interactions with our brand. Your passion for helping others, combined with your patience and empathetic nature, will make you a valuable asset to our team. If you are looking for a career that offers flexibility, growth opportunities, and the chance to make a real difference in people's lives, then this role is perfect for you.

Key Responsibilities

• Actively listen to customers to understand their needs and provide personalized solutions.
• Advise customers on plan options, coverages, and pricing to help them make informed decisions.
• Process new and amended enrollments efficiently and accurately.
• Deliver expert customer experiences that exceed expectations and build loyalty.
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.

Qualifications and Requirements

To be successful in this role, you must have an active resident license to sell Property and Casualty insurance. Additionally, you should:

• Reside in the United States or have a valid U.S. address for residence.
• Hold a high school diploma or GED.
• Be fluent in English or be bilingual (Spanish/English).
• Have a passion for helping others and a patient and empathetic nature.
• Be able to pass a background check and drug screen.

Essential Skills and Competencies

• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Problem-Solving Skills: Ability to analyze customer issues and provide timely and effective solutions.
• Technical Skills: Familiarity with customer relationship management (CRM) software and other technology tools used in customer service and sales.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and priorities.

Career Growth and Development

At Concentrix + Webhelp, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. With about 80% of our managers and leaders promoted from within, the opportunities for advancement are real. Whether you are looking to develop your skills in customer service, sales, or leadership, we have the resources and support to help you succeed.

Work Environment and Company Culture

Our company culture is built on the principles of inclusivity, diversity, and a genuine sense of belonging. We champion our people and invest in their success through various programs and initiatives, including:

• Company networking and leadership opportunities.
• Organized groups focused on professional development, diversity, equity, and inclusion.
• Global citizenship, sustainability, and community support programs.

Compensation and Benefits

We offer a competitive base pay plus incentives, with the convenience of working from home. Additional benefits include:

• Differential for bilingual (Spanish/English) candidates.
• A range of perks and benefits designed to support your well-being and career growth.

Conclusion

If you are a licensed insurance professional looking for a new challenge and the opportunity to work with a global leader in customer experience, we encourage you to apply for this remote Customer Service and Inside Sales Representative role. With its unique blend of flexibility, growth opportunities, and commitment to employee well-being, this position offers the perfect chance to reimagine your career and achieve your professional goals. Apply today and discover why Concentrix + Webhelp is the employer of choice for over 400,000 game-changers around the globe.