Experienced Social Media Customer Support Specialist for Walt Disney - Remote Work Opportunity

Introduction to The Walt Disney Company

The Walt Disney Company, a global leader in the entertainment and media industry, is seeking an experienced and skilled Social Media Customer Support Specialist to join its team. As a pioneer in creating magical stories and experiences for audiences worldwide, Disney is committed to delivering exceptional customer service through its various platforms, including social media. This role offers a unique opportunity to work with a renowned brand, providing top-notch support to customers and contributing to the company's mission of creating happiness and making memories for families around the globe.

Job Overview

The Social Media Customer Support Specialist will be responsible for providing exceptional customer service to Walt Disney's social media customers, ensuring timely and effective resolution of queries, concerns, and issues. This role will involve working closely with various teams, including sales, marketing, and operations, to ensure seamless communication and collaboration. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.

Key Responsibilities

• Provide exceptional customer service to social media customers, responding to queries, concerns, and issues in a timely and effective manner
• Collaborate with various teams, including sales, marketing, and operations, to ensure seamless communication and collaboration
• Utilize problem-solving skills to resolve customer complaints and concerns, escalating issues to senior team members when necessary
• Stay up-to-date with Walt Disney's products, services, and promotions to provide accurate and informative responses to customer inquiries
• Participate in the development and implementation of social media customer support strategies, processes, and procedures
• Analyze customer feedback and concerns, providing insights and recommendations to improve customer experience and satisfaction
• Work closely with the social media team to ensure consistent branding and messaging across all social media platforms
• Develop and maintain a thorough understanding of Walt Disney's social media policies, procedures, and guidelines

Essential Qualifications

• Bachelor's degree in a related field (e.g., communications, marketing, customer service)
• Minimum 2 years of experience in customer service, preferably in a social media or entertainment industry setting
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment, adapting to changing priorities and deadlines
• Strong knowledge of social media platforms, including Facebook, Twitter, Instagram, and YouTube
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork

Preferred Qualifications

• Experience working with customer relationship management (CRM) software and social media management tools
• Knowledge of Walt Disney's products, services, and promotions
• Experience in a remote work environment, with the ability to work independently and manage time effectively
• Strong analytical and problem-solving skills, with the ability to analyze customer feedback and concerns
• Experience in developing and implementing social media customer support strategies, processes, and procedures

Career Growth Opportunities and Learning Benefits

As a Social Media Customer Support Specialist at Walt Disney, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will be part of a team that is passionate about delivering exceptional customer service and creating magical experiences for audiences worldwide. With opportunities for career growth and professional development, you will be able to advance your career and take on new challenges, while also contributing to the company's mission and values.

Work Environment and Company Culture

Walt Disney is committed to creating a work environment that is inclusive, diverse, and respectful of all employees. As a company, we value creativity, innovation, and teamwork, and we strive to create a culture that is collaborative, supportive, and fun. Our employees are passionate about their work and are dedicated to delivering exceptional results, while also making a positive impact on the communities we serve.

Compensation, Perks, and Benefits

Walt Disney offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. As a Social Media Customer Support Specialist, you will also have access to exclusive discounts on Walt Disney products and services, as well as opportunities to attend company events and experiences.

Conclusion

If you are a motivated and customer-focused individual with a passion for social media and customer service, we encourage you to apply for this exciting opportunity. As a Social Media Customer Support Specialist at Walt Disney, you will be part of a team that is dedicated to delivering exceptional customer service and creating magical experiences for audiences worldwide. With opportunities for career growth and professional development, you will be able to advance your career and take on new challenges, while also contributing to the company's mission and values. Apply now to join our team and start your journey with Walt Disney!