Experienced WDW Resorts Inbound Customer Service Representative – Delivering Magical Experiences to Disney Guests

Introduction to Southern Strategic Enterprises Limited Co.

Southern Strategic Enterprises Limited Co. is a dynamic and innovative company that is passionate about providing exceptional customer experiences. We are seeking friendly and enthusiastic travel enthusiasts to join our team as WDW Resorts Customer Support Contractors. As a member of our team, you will have the opportunity to work with one of the most iconic and beloved brands in the world, Walt Disney World. Our company values creativity, innovation, and exceptional customer service, and we are looking for individuals who share these values and are passionate about delivering magical experiences to Disney guests.

Job Overview

In this exciting role, you will be responsible for providing outstanding customer service and reservation support to users of the Disney Resorts website. You will be the primary point of contact for Walt Disney World guests and cast members who wish to make reservations for lodging, dining plans, tickets, air, packages, or have general questions about these areas. As a WDW Resorts Customer Support Contractor, you will have the opportunity to assist existing and new WDW guests in matching their wishes and desires with relevant Walt Disney World products and services.

Key Responsibilities

• Provide exceptional customer service and reservation support to Disney guests and cast members via phone, email, or chat
• Respond to inquiries and resolve issues in a timely and professional manner
• Make reservations for lodging, dining plans, tickets, air, packages, and other Disney products and services
• Provide knowledgeable and friendly recommendations to guests about Disney products and services
• Manage and resolve customer complaints and concerns in a fair and courteous manner
• Work effectively in a fast-paced call center environment and meet productivity and quality standards
• Stay up-to-date with Disney products, services, and promotions to provide accurate and helpful information to guests

Capabilities of Top Candidates

To be successful in this role, you will need to possess outstanding problem-solving skills, patience, empathy, and the ability to manage stress and work under pressure. You should be skilled and efficient in writing and verbal communication, and provide knowledgeable, friendly, and eloquent customer service. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Essential Qualifications

• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to learn new software applications
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

• Previous experience working in a call center or customer service environment
• Knowledge of Disney products and services
• Experience working with reservation systems and software applications
• Bi-lingual or multi-lingual skills a plus

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: ability to communicate effectively with guests, cast members, and other stakeholders
• Problem-solving skills: ability to resolve customer complaints and concerns in a fair and courteous manner
• Time management skills: ability to manage multiple tasks and priorities in a fast-paced call center environment
• Adaptability: ability to adapt to changing situations and priorities
• Teamwork: ability to work effectively with others to achieve common goals and objectives

Career Growth Opportunities and Learning Benefits

At Southern Strategic Enterprises Limited Co., we are committed to providing our employees with opportunities for career growth and development. As a WDW Resorts Customer Support Contractor, you will have access to training and development programs to help you build your skills and knowledge, and advance your career. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and exceptional customer service. We value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming and inclusive to all employees. As a remote worker, you will have the flexibility to work from the comfort of your own home, and will be part of a virtual team that is connected and collaborative.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $10.00 per hour, as well as a range of perks and benefits, including:

• Flexible schedule: ability to work a variety of shifts, including evenings, weekends, and holidays
• Referral program: opportunity to earn bonuses for referring friends and family to our company
• Opportunities for advancement: ability to advance your career and build your skills and knowledge

Conclusion

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a WDW Resorts Customer Support Contractor, you will have the opportunity to work with one of the most iconic and beloved brands in the world, and to make a real difference in the lives of Disney guests. Don't miss out on this chance to join our team and start your career with Southern Strategic Enterprises Limited Co. today!