**Experienced Remote Customer Service Representative - Delivering Exceptional Experiences and Driving Sales in a Dynamic Work Environment**

Join the Verizon Team: Transforming the Way We Connect Across the Globe

Verizon is a world-leading provider of technology and communications services, dedicated to revolutionizing the way we interact and connect with each other. As a diverse network of individuals driven by a shared ambition to shape a better future, we offer a unique opportunity to learn, grow, and create within every role. Together, we are moving the world forward, and you can be a part of it. Dream it, build it, and do it here!

About the Role: Delivering Exceptional Customer Experiences and Driving Sales

As a Remote Customer Service Representative, your ultimate goal will be to deliver a positive experience that solves customers' challenges in one call. While working to resolve issues, you will also help drive sales on products and services that will keep them happy and connected. This is a dynamic role that requires problem-solving skills, empathy, and a customer-centric approach.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate and detailed information about Verizon's products and services.
• Identify and capitalize on sales opportunities to drive revenue growth.
• Utilize resources and tools to determine the right solutions for customers.
• Work in a fast-paced environment with multiple priorities and tasks.
• Collaborate with colleagues to share knowledge and best practices.
• Meet and exceed performance targets and metrics.

What We Offer: A Comprehensive Total Rewards Package and Career Growth Opportunities

As a V Teamer, we are invested in your success and well-being. Our total rewards package includes:

• Up to $8,000 per year in tuition assistance.
• 401(k) savings plan with company match.
• 8 weeks of parental leave.
• 50% off Verizon wireless service.
• And more!

Career Growth and Learning Benefits:

At Verizon, we are committed to helping you grow and develop your skills. You will have access to:

• Comprehensive training programs.
• Career development opportunities.
• Mentorship and coaching.
• Leadership development programs.

Work Environment and Company Culture:

As a remote customer service representative, you will work from home with occasional in-person meetings and training sessions. We provide:

• A monthly monetary stipend for internet service.
• Computer equipment.
• Desk and chair options after successful completion of training.

Our company culture is built on diversity, inclusion, and respect. We celebrate our employees' differences and strive to create an environment that encourages authenticity and fosters a sense of belonging.

What We're Looking For:

We are looking for problem solvers who lead with empathy and are motivated by change. You should:

• Have a high school diploma or GED.
• Have one or more years of customer service or sales experience.
• Be located in the state of Florida.
• Be willing to work a schedule that is primarily evenings and weekends (and occasional holidays).
• Meet all home office requirements.

Preferred Qualifications:

• Demonstrated self-discipline, time management, and ability to collaborate virtually.
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Interest in learning new technologies.
• Experience promoting and/or selling products and services.
• Demonstrated communication skills.

Skills and Competencies:

To succeed in this role, you should possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Customer-centric approach and empathy.
• Basic computer skills and ability to learn new technologies.

How to Apply:

If you are looking for a career that challenges and inspires you, apply today. Once you have submitted your application, you may be required to take an assessment (30 minutes) and record audio responses to interview questions (30 minutes). If you are selected to move forward, one of our recruiters will be in touch.

Equal Employment Opportunity:

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger.

COVID-19 Vaccination Requirement:

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).

**Don't miss this opportunity to join our team and start your journey with Verizon! Apply now and take the first step towards a rewarding career.**