Customer Advocate Phone Specialist - Remote Arizona - Health Insurance Industry Leader

Join the Mission to Inspire Health in Arizona

Blue Cross Blue Shield of Arizona (BCBSAZ), a renowned Healthiest Employer, is dedicated to making health easy and accessible for all Arizonans. As a leading health insurance provider, we offer a wide range of products and services to cater to the diverse needs of individuals, families, and businesses across the state. Our commitment to inspiring health and wellness has earned us numerous accolades, including being named one of the Best Places to Work and Most Admired Companies in Arizona.

About the Role: Customer Advocate Phone Specialist

We are seeking a highly skilled and compassionate Customer Advocate Phone Specialist to join our team on a full-time, remote basis within the state of Arizona. As a Customer Service Representative, you will play a vital role in providing exceptional inbound phone support to our healthcare customers, addressing their inquiries, and resolving their concerns with empathy and professionalism.

Key Responsibilities:

• Identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence, ensuring timely and accurate resolution of issues.
• Provide clear and concise information to customers regarding contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, and provider networks.
• Navigate multiple system applications to gather, input, and maintain data records, ensuring accuracy and confidentiality.
• Collaborate with internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
• Document and record facts related to inquiries and correspondence by updating BCBSAZ files and systems.
• Demonstrate and maintain current working knowledge of BCBSAZ systems, procedures, forms, and manuals.

Requirements and Qualifications:

To excel in this role, you must possess:

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
• High School diploma or GED.
• Intermediate PC proficiency, with ability to navigate multiple system applications.
• Excellent interpersonal and active listening skills, with ability to achieve high customer satisfaction.
• Strong composition and dictation skills, with ability to create a variety of business correspondence.
• Ability to interpret and translate policies, procedures, programs, and guidelines.
• Strong analytical and problem-solving skills, with ability to establish and maintain working relationships in a collaborative team environment.

What We Offer:

At BCBSAZ, we prioritize the well-being and growth of our employees. Our comprehensive benefits package includes:

• Remote, in-office, and hybrid work options within the state of Arizona.
• Eleven (11) paid holidays, including a floating holiday.
• Accrued paid time off (up to 18 days per calendar year).
• Comprehensive medical, dental, and vision coverage.
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
• Up to 12% annual bonus based on corporate goals and individual performance.
• Eight (8) paid volunteer hours to support our mission of inspiring health.
• Employee discounts, gym reimbursement, and wellness programs.
• Treadmill desks, full-service fitness center, onsite cafeterias.
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.

Why Join Blue Cross Blue Shield of Arizona?

At BCBSAZ, we are committed to creating a work environment that supports the pursuit of balance, happiness, and fulfillment. Our Workability model offers flexible work arrangements, allowing you to choose where and how you work. Our award-winning healthy campus in Phoenix provides access to telehealth services, healthy meals and snacks, and onsite fitness classes.

As a BCBSAZ team member, you will be part of a diverse and dynamic organization that values innovation, teamwork, and community involvement. We are dedicated to making a positive impact in the lives of Arizonans and fostering a culture of inclusivity, respect, and empathy.

How to Apply:

If you are passionate about delivering exceptional customer service and contributing to the health and well-being of Arizonans, we encourage you to apply for this exciting opportunity. Please submit your application through our website or contact us for more information.

$20.00/hr

Don't miss this chance to join our team and be part of a mission-driven organization that is shaping the future of healthcare in Arizona. Apply now and start your journey with Blue Cross Blue Shield of Arizona!