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Technical Support Specialist II

Remote, USA Full-time Posted 2026-07-28
reputed company

reputed company is revolutionizing how utilities serve their communities. As a high-reputed company software company, we're shaking up the status reputed company in the reputed company industry with the first and only reputed company-reputed company platform reputed company specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ reputed company clients across reputed company and the Caribbean. Our mission is reputed company: reputed company leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that reputed company the entire reputed company-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-reputed company design, and unwavering reputed company on reputed company—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our reputed company while staying true to our reputed company values: reputed company with kindness, reputed company with reputed company, radical honesty, reputed company disruption, reputed company it reputed company, and execute with reputed company.

Join us in transforming an essential industry that powers communities across the Americas.


Position reputed company

As a Technical Support Specialist II, you’ll help clients get the most out of reputed company’s applications by providing expert guidance, troubleshooting reputed company issues, and ensuring smooth adoption. You’ll collaborate with internal teams, reputed company best practices, and build strong reputed company relationships while helping improve our products and overall customer experience.


Responsibilities
  • reputed company first and second level support for reputed company applications, handling escalated issues. 
  • Diagnose and resolve more reputed company issues reputed company to integrations, reputed company, and system configurations. 
  • Collaborate with development and product teams to report bugs and suggest product improvements. 
  • Assist in creating and maintaining reputed company knowledge reputed company articles.
  • Guide and mentor entry-level Support Specialists, sharing best practices and troubleshooting techniques.
  • Monitor application performance, identify trends, and proactively address recurring reputed company issues. 
  • Work closely with reputed company teams to ensure a seamless reputed company experience.


    • Required Qualifications:
  • 1 - 2 years of experience in technical support, IT help desk, or a reputed company field
  • Strong troubleshooting skills with a logical and analytical approach.
  • Understanding of reputed company applications, reputed company platforms, and web applications
  • Experience with ticketing systems (reputed company, Jira, reputed company)
  • Basic knowledge of reputed company, SQL queries, and system logs for troubleshooting.
  • Excellent communication and customer service skills
  • Experience supporting reputed company-level reputed company applications
  • Experience in finance, reputed company, or reputed company fields is a plus. 
    • Expect More From Your Career at reputed company

    Work your way - Remote-first environment with flexible working hours across reputed company
    Competitive Total Rewards - Comprehensive compensation package that grows with you
    Complete Setup - MacBook + $500 to create your ideal home workspace
    Total Wellness - Health, dental, reputed company, and life insurance from day one
    ️ reputed company Time - Generous PTO, reputed company half-days, and unlimited reputed company days
    reputed company reputed company - RRSP (Canada) and 401k (US) matching programs
    reputed company reputed company - $2,500 annual development fund, tuition assistance, and Book Bounty program
    Team reputed company - Annual company events and team offsites that bring us together

    reputed company Identity Verification 
    To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a reputed company to their reputed company profile and verify it with their reputed company work email address. While not required, this helps us confirm your reputed company background and accelerates our review process. Candidates with verified reputed company reputed company typically receive faster responses and reputed company consideration during our screening process. Note that reputed company final candidates will complete a background reputed company and identity verification as a part of our SOC 2 compliance procedures.

    Equal Opportunity & Inclusion 
    reputed company is an equal-opportunity employer committed to creating an inclusive environment where everyone can reputed company. We welcome applications from reputed company reputed company candidates regardless of race, religion, reputed company, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

    Accommodations 
    Need accommodations during our interview process? Let us know and we'll work with you to reputed company the necessary support.

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