Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Disney Team: Social Media Customer Support - Work From Home

Welcome to Disney, where magic meets innovation! As a global leader in entertainment and media, Disney has been enchanting audiences for decades. Our commitment to creativity, storytelling, and unparalleled experiences has made us a household name. Now, we are looking for dynamic individuals to join our team in the role of Social Media Customer Support, enabling us to extend the magic to new digital heights.

About Disney

At Disney, we're passionate about creating unforgettable experiences that inspire and delight audiences worldwide. With a rich history spanning nearly a century, we've established ourselves as a leader in the entertainment industry. Our company culture is built on a foundation of creativity, innovation, and a commitment to excellence. We're dedicated to fostering a diverse and inclusive work environment that empowers our employees to grow, learn, and thrive.

Job Summary

We're seeking a talented and enthusiastic Social Media Customer Support representative to join our team, working from the comfort of your own home. As a key member of our social media customer support team, you'll play a critical role in delivering exceptional customer experiences, promoting our brand, and maintaining a positive online presence. If you're passionate about creating magical experiences for our audience and thrive in a fast-paced, dynamic environment, we want to hear from you!

Key Responsibilities

• Customer Engagement: Respond to customer inquiries and comments on various social media platforms, ensuring a positive and magical experience for our audience. This includes providing timely and effective support, addressing customer concerns, and resolving issues in a professional and courteous manner.
• Issue Resolution: Address customer concerns and issues promptly, providing solutions that align with Disney values and customer service standards. This involves analyzing problems, identifying solutions, and implementing corrective actions to prevent similar issues from arising in the future.
• Brand Advocacy: Be a brand ambassador by promoting Disney content, products, and services in a positive light, fostering a sense of community among our followers. This includes sharing engaging content, responding to customer inquiries, and showcasing our brand's unique personality and values.
• Content Moderation: Monitor and moderate user-generated content, ensuring it aligns with Disney guidelines and maintains a family-friendly environment. This involves reviewing and managing user-generated content, identifying and addressing potential issues, and ensuring that our online communities remain safe and respectful.
• Collaboration: Work closely with cross-functional teams to relay customer feedback and insights, contributing to continuous improvement initiatives. This includes collaborating with internal stakeholders, sharing customer feedback, and providing recommendations for improving our products, services, and overall customer experience.

Essential Qualifications

• Exceptional Communication: Strong written and verbal communication skills to engage effectively with a diverse audience. This includes the ability to communicate clearly, concisely, and professionally, both in writing and in person.
• Social Media Savvy: In-depth knowledge of major social media platforms and trends. This includes a strong understanding of social media best practices, platform-specific features and functionality, and the ability to stay up-to-date with the latest trends and developments.
• Customer-Centric: A passion for delivering exceptional customer service with a keen understanding of customer needs. This includes a strong focus on customer satisfaction, the ability to empathize with customers, and a commitment to providing personalized support and solutions.
• Problem-Solving: Ability to quickly assess and resolve customer issues with a positive and solutions-oriented approach. This involves analyzing problems, identifying solutions, and implementing corrective actions to prevent similar issues from arising in the future.
• Adaptability: Thrive in a fast-paced environment and adapt to evolving priorities and challenges. This includes the ability to prioritize tasks, manage multiple projects simultaneously, and adjust to changing circumstances and deadlines.
• Tech Proficiency: Comfortable using various digital tools and platforms for customer support activities. This includes a strong understanding of technology, the ability to learn new systems and tools quickly, and a willingness to adapt to new technologies and platforms.

Preferred Qualifications

• Disney Experience: Previous experience working with Disney or in a similar industry is highly desirable.
• Social Media Experience: Proven experience in social media customer support or a related field.
• Customer Service Experience: Previous experience in customer service or a related field, with a strong focus on delivering exceptional customer experiences.
• Language Skills: Fluency in multiple languages is highly desirable, as we serve a diverse global audience.

What We Offer

At Disney, we're committed to providing our employees with a supportive and inclusive work environment that fosters growth, learning, and career development. As a remote worker, you'll enjoy the flexibility and convenience of working from home, with access to our comprehensive benefits package, including:

• Competitive Compensation: A competitive salary and benefits package, with opportunities for bonuses and career advancement.
• Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off.
• Career Growth Opportunities: Opportunities for career growth and professional development, including training programs, mentorship, and career advancement opportunities.
• Learning Benefits: Access to our comprehensive learning and development programs, including online courses, workshops, and training sessions.
• Recognition and Rewards: Opportunities for recognition and rewards, including employee recognition programs and rewards for outstanding performance.

Work Environment and Culture

At Disney, we're proud of our company culture and work environment. We strive to create a supportive and inclusive workplace that fosters creativity, innovation, and collaboration. As a remote worker, you'll be part of a dynamic and engaged team, with opportunities for connection and collaboration with colleagues across the globe.

Our company culture is built on a foundation of:

• Diversity and Inclusion: We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
• Creativity and Innovation: We encourage creativity and innovation, and provide opportunities for employees to share their ideas and perspectives.
• Collaboration and Teamwork: We believe in the power of collaboration and teamwork, and provide opportunities for employees to work together and share knowledge.
• Employee Engagement: We prioritize employee engagement, and provide opportunities for employees to connect with colleagues, share feedback, and contribute to company decisions.

How to Apply

If you're passionate about creating magical experiences for our audience and thrive in a fast-paced, dynamic environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to join our team as a Social Media Customer Support representative.

Don't miss this opportunity to join the Disney team and be part of our mission to create unforgettable experiences for audiences worldwide. Apply now and start your journey with Disney!