Customer Support Representative - Partner Experience Specialist (Remote - Weekends Required) - Legal Process Service Industry

Join the Nation's Leading Legal Process Service Provider: ABC Legal Services

ABC Legal Services is a pioneering force in the legal process service industry, boasting over 30 years of expertise in serving legal documents across the United States. With a strong presence in major cities, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle, we're a dynamic team of 350 professionals dedicated to innovation and excellence. As we continue to grow and expand our operations, we're seeking talented individuals to join our team and tackle exciting challenges. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional service.

About the Role: Customer Support Representative - Partner Experience Specialist

We're looking for a highly skilled and customer-focused individual to fill the role of Customer Support Representative - Partner Experience Specialist. As a key member of our team, you will provide critical support to our active process servers who are employed or contracted with ABC Legal Services. This is a full-time position that requires weekend availability and is based in Puerto Rico, offering a unique opportunity to work remotely while being part of a dynamic team.

Job Overview

As a Customer Support Representative - Partner Experience Specialist, you will be the primary point of contact for our process servers, addressing their inquiries, resolving issues, and ensuring seamless communication. Your expertise will be essential in managing and distributing work, monitoring process server performance, and collaborating with team members to identify areas for improvement. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to Inquiries and Resolve Issues: Provide timely and effective support to process servers, addressing their questions and concerns via phone, email, and in-house applications.
• Work Distribution and Dispatch: Oversee the distribution and dispatch of cases to process servers, ensuring efficient use of resources and optimal work allocation.
• Skye Application Management: Utilize our in-house application, Skye, to track orders, ensure dispatch and fulfillment, and resolve issues on the task board.
• Process Server Status Monitoring: Regularly review process server status to ensure they are in good standing and capable of accepting and completing work.
• Status Updates and Communication: Obtain status updates on orders via phone calls, fax, and court dockets, and communicate effectively with process servers and internal stakeholders.
• Collaboration and Process Improvement: Work closely with team members to identify broken processes or inefficiencies in daily tasks and contribute to the development of solutions.
• Issue Resolution: Resolve issues on the task board in Skye, ensuring prompt and effective resolution of problems.

Qualifications and Requirements

To succeed in this role, you should possess the following qualifications and skills:

• Customer Service or IT Experience: Strongly preferred, with a focus on providing exceptional support and resolving complex issues.
• Education: High school diploma or GED required.
• Familiarity with Legal Process: A plus, with an understanding of the legal process service industry and relevant terminology.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with process servers, internal stakeholders, and management.
• Microsoft Office Proficiency: Experience and proficiency with Microsoft Office applications, including Word and Excel.

Career Growth Opportunities and Learning Benefits

At ABC Legal Services, we prioritize the growth and development of our employees. As a Customer Support Representative - Partner Experience Specialist, you'll have access to:

• Comprehensive Training: Thorough training and onboarding program to ensure your success in the role.
• Mentorship: Opportunities to work with experienced professionals and receive guidance and support.
• Career Advancement: A clear path for career advancement and opportunities to take on new challenges.
• Professional Development: Access to ongoing training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional service. As a remote employee, you'll have the flexibility to work from home and enjoy:

• Flexible Work Arrangements: Work-from-home options and flexible scheduling to accommodate your needs.
• Collaborative Team Environment: Opportunities to connect with colleagues and management through virtual meetings and communication channels.
• Recognition and Rewards: A referral program and opportunities for recognition and rewards based on performance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: A salary range of $12.00 to $14.00 per hour, depending on experience.
• Comprehensive Benefits: Medical, dental, and vision coverage, 401(k) retirement plan with 5% matching, and Orca Card / Transit Stipend.
• Paid Time Off: 10 paid holidays per year and opportunities for paid time off.

Why Join Our Team?

At ABC Legal Services, we're committed to delivering exceptional service and support to our process servers and clients. As a Customer Support Representative - Partner Experience Specialist, you'll play a critical role in ensuring the success of our operations. If you're passionate about customer service, have a keen eye for detail, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and take the next step in your career! Apply now and become a part of our dedicated and passionate team.