Social Media Customer Support Representative - Work From Home - Disney Global Community Engagement and Fan Support

Join the Magic of Disney: Become a Social Media Customer Support Representative

Imagine being part of a globally renowned entertainment company that has been enchanting audiences for decades. At Disney, we believe in creating unforgettable moments and bringing joy to people's lives through our diverse portfolio of iconic brands and characters. We are seeking a highly skilled and passionate Social Media Customer Support Representative to join our team, working from the comfort of your own home. As a Social Media Customer Support Representative, you will play a crucial role in upholding the Disney standard of excellence and engaging with our passionate community of fans around the world.

About Disney

Disney is a world leader in entertainment, media, and technology, with a rich history of innovation and creativity. Our company is built on a foundation of quality, integrity, and respect for our audiences. We strive to create immersive experiences that inspire, educate, and entertain people of all ages. Our diverse portfolio includes iconic brands such as Pixar, Marvel, Star Wars, and National Geographic, among others.

Job Summary

As a Social Media Customer Support Representative, you will be the face of Disney on social media, interacting with our fans and providing exceptional customer support. You will be responsible for responding to customer inquiries, resolving issues, and promoting Disney products and services in a genuine and enthusiastic manner. If you are a social media savvy, customer-focused, and passionate about Disney, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Customer Engagement: Respond to customer inquiries and comments on various social media platforms, including but not limited to Facebook, Twitter, and Instagram.
• Foster Positive Interactions: Foster positive and authentic interactions with Disney fans, addressing concerns, and providing timely and accurate information.
• Issue Resolution: Collaborate with cross-functional teams to resolve customer issues effectively and efficiently.
• Escalation: Escalate complex concerns to the appropriate channels while maintaining a customer-centric approach.
• Content Moderation: Monitor and moderate user-generated content, ensuring compliance with community guidelines and maintaining a safe online environment.
• Brand Advocacy: Proactively promote Disney products, services, and events in a genuine and enthusiastic manner.

Essential Qualifications

Exceptional Communication

• Fluent English: Fluent in written and spoken English with the ability to convey information clearly and concisely.
• Adaptable Communication Style: Comfortable adapting communication style to resonate with diverse audiences.

Social Media Savvy

• Social Media Proficiency: Proficient in navigating and engaging on various social media platforms.
• Social Media Trends: Understanding of social media trends and best practices.

Customer-Centric Approach

• Customer Support Experience: Prior experience in customer support or related roles, demonstrating a strong commitment to customer satisfaction.
• Empathy and Solution-Focused: Ability to empathize with customers and provide solutions that exceed expectations.

Adaptability and Problem-Solving

• Dynamic Work Environment: Thrive in a dynamic work environment and able to quickly adapt to changes in processes and procedures.
• Analytical Mindset: Analytical mindset with the ability to identify and address issues efficiently.
• Collaborative Approach: Collaborative approach to problem-solving, working effectively with cross-functional teams.

Preferred Qualifications

• Disney Knowledge: Familiarity with Disney products, services, and events.
• Social Media Experience: Experience in social media customer support or related roles.
• Multilingual: Fluency in multiple languages (optional).

What We Offer

Career Growth Opportunities

At Disney, we are committed to the growth and development of our employees. As a Social Media Customer Support Representative, you will have opportunities to learn and grow with our company, expanding your skills and expertise in customer support, social media, and Disney-specific knowledge.

Learning Benefits

• Comprehensive Training: Comprehensive training program to ensure your success in the role.
• Ongoing Support: Ongoing support and resources to help you stay up-to-date with the latest social media trends and best practices.

Work Environment and Culture

As a remote worker, you will have the flexibility to work from home, enjoying a comfortable and productive work environment. Our company culture is built on a foundation of respect, integrity, and inclusivity, with a focus on diversity, equity, and inclusion.

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: Competitive salary range.
• Comprehensive Benefits: Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid Time Off: Paid time off and holidays.
• Retirement Savings: Retirement savings plan.

How to Apply

If you are ready to embark on a magical journey with Disney and believe you possess the skills and passion to excel in this role, please submit your application through the official Disney careers page: Disney Careers. We look forward to hearing from you!

Conclusion

As a Social Media Customer Support Representative at Disney, you will have the opportunity to be part of a globally renowned entertainment company, engaging with our passionate community of fans and providing exceptional customer support. If you are a social media savvy, customer-focused, and passionate about Disney, we encourage you to apply for this exciting opportunity. Join us in making dreams come true!