Customer Service Representative - Remote Work from Home Opportunity with Global Digital Business Services Leader

Join the Teleperformance Team: Delivering Exceptional Customer Experiences from the Comfort of Your Home

Teleperformance is a renowned global digital business services company that empowers the world's top brands to streamline their operations in meaningful and sustainable ways. With a workforce of over 410,000 passionate professionals speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in supporting our communities, clients, and the environment.

About Our Company Culture and Values

At Teleperformance, we strive to create a work environment where our employees feel valued, inspired, and supported. We believe that when our team members are happy and healthy, they are more productive, creative, and engaged. Our company culture is built on the principles of inclusion, diversity, and a healthy work-life balance. We are committed to providing a workplace that fosters growth, learning, and well-being.

Benefits of Working with Teleperformance

As a Teleperformance team member, you will enjoy a range of benefits, including:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to help you excel in your role.
• Competitive Wages: We offer attractive compensation packages that reflect your skills and experience.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to ensure your well-being and financial security.
• Paid Time Off: We understand the importance of work-life balance, and we provide paid time off to help you recharge and relax.
• Employee Wellness and Engagement Programs: We offer a range of programs and activities to promote your physical and mental well-being, as well as opportunities for growth and development.

Your Role as a Customer Service Representative

As a Customer Service Representative, you will be the face of our company, interacting with customers and providing exceptional service. Your responsibilities will include:

• Handling Customer Inquiries: You will respond to customer queries, concerns, and issues in a timely and professional manner.
• Providing Excellent Customer Service: You will actively listen to customers, empathize with their needs, and provide solutions that meet their expectations.
• Working with Confidential Customer Information: You will handle sensitive customer data with care and confidentiality, ensuring that all interactions are secure and compliant with regulatory requirements.
• Resolving Issues on the First Call: You will proactively work to resolve customer issues on the first call, reducing the need for follow-up interactions and ensuring a seamless customer experience.
• Communicating Effectively: You will communicate clearly and effectively with customers, using strong verbal and written communication skills to de-escalate issues and provide solutions.
• Escalating Interactions When Necessary: You will know when to escalate interactions to senior team members or specialized support teams, ensuring that complex issues are handled efficiently and effectively.
• Tracking Call-Related Information: You will accurately track and record call-related information, ensuring that all interactions are documented and available for auditing and reporting purposes.
• Providing Feedback on Call Issues: You will provide constructive feedback on call issues, helping to identify areas for improvement and optimize our customer service processes.
• Upselling and Cross-Selling: You will have the opportunity to upsell and cross-sell our products and services, driving revenue growth and enhancing the customer experience.

Requirements and Qualifications

To succeed as a Customer Service Representative with Teleperformance, you will need:

• 6 Months of Customer Service Experience: We prefer candidates with prior customer service experience, but we are open to training motivated and enthusiastic individuals.
• Over 18 Years of Age: You must be at least 18 years old to apply for this role.
• High School Graduate or GED: You must have a high school diploma or equivalent qualification.
• Typing Speed of 25 WPM: You must be able to type at a speed of 25 words per minute or faster.
• Comfort with Desktop Computer Systems: You must be comfortable using desktop computer systems and software applications.
• Proven Oral and Written Communication Skills: You must have strong verbal and written communication skills, with the ability to communicate effectively with customers and team members.
• Logical Problem-Solving Skills: You must be able to analyze problems, identify solutions, and make informed decisions.
• Ability to Navigate Windows Operating Systems: You must be able to navigate Windows operating systems and software applications.
• Organization and Work Prioritization Skills: You must be able to prioritize tasks, manage your time effectively, and maintain a high level of productivity.

Work from Home Requirements

To work from home with Teleperformance, you will need:

• Internet Connection Requirements: You must have a reliable internet connection with a minimum download speed of 12.0 Mbps and a minimum upload speed of 3.0 Mbps.
• ISP Requirements: Your internet service provider must have no packet loss and a ping time of under 50ms.
• Proof of Internet Speed: You must provide proof of your internet speed to ensure that you meet our requirements.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions and interruptions.

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to helping our employees grow and develop their skills. We offer a range of career growth opportunities and learning benefits, including:

• Training and Development Programs: We provide comprehensive training programs to help you develop your skills and advance in your career.
• Mentorship and Coaching: We offer mentorship and coaching opportunities to help you navigate your career and achieve your goals.
• Career Advancement Opportunities: We have a track record of promoting from within, and we encourage our employees to pursue new challenges and opportunities.

Work Environment and Company Culture Highlights

At Teleperformance, we pride ourselves on our company culture and work environment. Here are some highlights:

• Inclusive and Diverse Culture: We strive to create an inclusive and diverse work environment that values and respects all employees.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to help our employees achieve a healthy work-life balance.
• Employee Recognition and Rewards: We recognize and reward our employees for their contributions and achievements.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Competitive Wages: We offer attractive compensation packages that reflect your skills and experience.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to ensure your well-being and financial security.
• Paid Time Off: We understand the importance of work-life balance, and we provide paid time off to help you recharge and relax.

Conclusion

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with Teleperformance, you will have the chance to work in a collaborative and engaging environment, interact with people from all walks of life, and grow and develop your skills. We look forward to hearing from you!