Social Media and Customer Service Associate - Tesla Community Engagement and Support

Join Our Team: Social Media and Customer Service Associate - Tesla Community Engagement and Support

TPARTS LLC, a pioneering company dedicated to enhancing the Tesla ownership experience, is seeking a highly skilled and enthusiastic Social Media and Customer Service Associate. As a key member of our team, you will play a crucial role in managing our online presence, engaging with customers, and providing exceptional support to the Tesla community. If you're passionate about social media, customer service, and Tesla, we invite you to apply for this exciting opportunity.

About Us

At TPARTS LLC, we're driven by a shared vision to help Tesla owners discover more fun and possibilities with their vehicles. We provide premium Tesla accessories and an unrivaled customer experience, fostering a strong sense of community among Tesla enthusiasts. Our collaborative, creative, and professional work environment is the perfect setting for individuals who thrive in dynamic and innovative settings.

Our Work Environment

We take pride in offering a modern office setting that fosters creativity and productivity. Our team enjoys a range of benefits, including:

• Competitive compensation package ($20-$24 per hour)
• Flexible schedule with 8-hour shifts, Monday to Friday
• Health and wellness benefits
• Paid time off
• Bonus opportunities
• Food provided

Job Summary

As our Social Media and Customer Service Associate, you will be responsible for executing social media strategies, managing customer inquiries, and providing top-notch support to our customers. This role is perfect for individuals who are passionate about social media, have a creative mindset, and are dedicated to delivering exceptional customer experiences.

Key Responsibilities

Social Media Management

• Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest
• Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner
• Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars
• Assist in scheduling and posting content using social media management tools
• Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies

Customer Service Support

• Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms
• Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image
• Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution
• Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally
• Maintain a solid understanding of products, services, and company policies to accurately assist customers

Collaboration and Reporting

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements
• Assist in compiling and organizing data for regular social media and customer service reports

Requirements and Qualifications

Essential Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience)
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions
• Familiarity with social media platforms and an understanding of their unique features and audience preferences
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism

Preferred Qualifications

• Prior experience or internship in social media management and customer service
• Proficiency in graphic design tools and content creation platforms
• Adaptability and willingness to learn new tools and technologies
• Creative mindset with an interest in staying informed about social media trends

Career Growth Opportunities and Learning Benefits

At TPARTS LLC, we're committed to helping our team members grow and develop their skills. As a Social Media and Customer Service Associate, you'll have the opportunity to:

• Gain experience in both social media management and customer service
• Develop your creative and analytical skills through social media management and reporting
• Enhance your customer service skills through training and hands-on experience
• Collaborate with cross-functional teams to align social media efforts with overall business goals

Work Environment and Company Culture

Our modern office setting in Tustin, CA, is designed to foster creativity and productivity. We offer a collaborative and dynamic work environment that encourages innovation and teamwork. Our team is passionate about delivering exceptional customer experiences and providing premium Tesla accessories to the Tesla community.

Compensation and Benefits

We offer a competitive compensation package, including:

• $20-$24 per hour, depending on qualifications
• Flexible schedule with 8-hour shifts, Monday to Friday
• Health and wellness benefits
• Paid time off
• Bonus opportunities

How to Apply

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Don't miss this opportunity to join our team and be a part of the Tesla community! Apply now and take the first step towards a rewarding career in social media and customer service.