Experienced Pre-Licensed Customer Service Representative - Remote - Insurance Industry - Career Growth Opportunities

Join the Teleperformance Team: Where Passion Meets Purpose

Teleperformance is a global leader in digital business services, empowering the world's top brands to streamline their operations in meaningful and sustainable ways. With over 410,000 team members speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in our communities, with our clients, and for the environment. If you're looking for a career that offers growth, learning, and a chance to make a difference, Teleperformance is the perfect place for you!

Unlock Your Potential: Become a Licensed Insurance Agent with Teleperformance

Are you interested in a rewarding career in the insurance industry? Teleperformance offers a unique opportunity to become a licensed insurance agent, with a comprehensive 5-day paid training program to help you prepare for the State Insurance Exam. You'll get paid to study, and we'll provide the necessary study materials, cover the exam costs, and schedule your state exam. After passing your exam, we'll support you in obtaining your license in the 50 states and territories where we operate.

What We Offer

At Teleperformance, we're committed to providing a workplace that values, inspires, and supports our employees. Here are just some of the benefits you can expect:

• Competitive Wages: Earn a competitive salary with opportunities for growth and advancement.
• Full Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid Time Off: Take time off to relax and recharge with our paid time off policy.
• Employee Wellness and Engagement Programs: Participate in our employee wellness and engagement programs, designed to support your physical and mental well-being.
• Career Growth Opportunities: Grow your career with opportunities for advancement and professional development.
• Paid Training: Get paid to study and prepare for your insurance license exam.

About Our Team and Culture

At Teleperformance, we believe in fostering a culture of inclusion, diversity, and respect. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our values and are inspired to make a difference. As a Pre-Licensed Customer Service Representative, you'll be part of a dynamic team that values:

• Innovation: We're always looking for new ways to improve our services and exceed our clients' expectations.
• Collaboration: We work together as a team to achieve our goals and support each other in our growth and development.
• Customer Focus: We're dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

Your Role: Pre-Licensed Customer Service Representative

As a Pre-Licensed Customer Service Representative, you'll play a critical role in resolving complex consumer issues, advising first-level representatives on high-level issues, and providing support to policyholders with billing questions, policy changes, and recommendations. Your responsibilities will include:

• Resolving Complex Consumer Issues: Use excellent decision-making skills and innovation to resolve high-level consumer issues in a fast-paced environment.
• Advising First-Level Representatives: Provide guidance and support to first-level representatives on high-level issues.
• Assisting Policyholders: Help policyholders with billing questions, policy changes, and recommendations.
• Providing Support: Offer support to policyholders with any policy changes requested.

Requirements and Qualifications

To succeed as a Pre-Licensed Customer Service Representative, you'll need:

• 6 Months of Customer Service Experience: A minimum of 6 months of customer service experience.
• Age 18+: You must be at least 18 years old.
• Typing Speed: A typing speed of 25 words per minute.
• High School Graduate or GED: A high school diploma or equivalent.
• Comfort with Desktop Computer Systems: Comfort working with desktop computer systems.
• Proven Oral and Written Communication Skills: Excellent oral and written communication skills.
• 6 Months of Call Center Experience (Preferred): 6 months of call center experience is preferred.
• Logical Problem-Solving Skills: Strong logical problem-solving skills.
• Availability to Work Various Shifts: Availability to work various shifts.
• Ability to Use Windows Operating Systems: Proficiency in using Windows operating systems.
• Organization and Work Prioritization Skills: Strong organization and work prioritization skills.

Work from Home Requirements

To work from home with Teleperformance, you'll need:

• Internet Connection: A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP Requirements: Your ISP must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You'll need to provide proof of your internet speed.
• Clean and Quiet Workspace: A clean and quiet workspace.

Why Join Teleperformance?

At Teleperformance, we're committed to creating a workplace that values, inspires, and supports our employees. Here are just a few reasons why you should join our team:

• Career Growth Opportunities: We offer opportunities for growth and advancement.
• Comprehensive Benefits Package: We provide a comprehensive benefits package.
• Paid Training: We offer paid training to help you prepare for your insurance license exam.
• Supportive Team Culture: We have a supportive team culture that values collaboration and innovation.

How to Apply

If you're passionate about delivering exceptional customer experiences and are inspired to make a difference, we want to hear from you! Apply now to join our team as a Pre-Licensed Customer Service Representative and start your journey with Teleperformance.

Don't miss this opportunity to grow your career and make a difference in the lives of our clients. Apply now and join our team!