Experienced Customer Service Representative – On-Site – Exceptional Customer Experiences with a Global Leader in CX Solutions

Join the Concentrix + Webhelp Team: Where People Come First

Are you passionate about delivering exceptional customer experiences and looking for a career change with a forward-thinking global organization that prioritizes its people? Look no further than Concentrix + Webhelp! As a Customer Service Representative, you'll be part of a diverse team from 40 countries, united as "One Concentrix," working together to help the world's best-known brands improve their businesses through outstanding CX, innovation, and cutting-edge technologies.

About Concentrix + Webhelp

Concentrix + Webhelp is a global leader in customer experience (CX) solutions, recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our company culture is built on a people-first approach, fostering a sense of belonging and inclusivity among our team members. We're committed to providing our employees with the training, technologies, and support they need to succeed and grow in their careers.

Career Growth and Personal Development

As a Customer Service Representative at Concentrix + Webhelp, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our programs focus on developing the skills and competencies needed to succeed in a rapidly changing business environment. With opportunities for career advancement, you can grow your career and develop "friends for life" within our organization.

Some of the benefits of our career growth and personal development programs include:

• Leadership development programs to help you build the skills and confidence needed to take on new challenges
• Technical skills training to stay up-to-date with the latest technologies and trends in CX
• Mentorship opportunities to learn from experienced professionals and gain valuable insights
• Career pathing to help you navigate your career journey and achieve your goals

Key Responsibilities

As a Customer Service Representative at Concentrix + Webhelp, your primary responsibilities will include:

• Providing inbound customer support to resolve technical issues and address customer concerns
• Assisting customers with billing concerns and resolving issues in a timely and professional manner
• Delivering expert customer experiences with a smile, ensuring high levels of customer satisfaction and loyalty
• Utilizing strong PC knowledge and computer navigation skills to efficiently resolve customer issues
• Working various shifts as needed, including evenings and weekends

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent (GED)
• Minimum 6 months of customer service experience (or required)
• Strong PC knowledge and computer navigation skills
• The ability to work within a 40-mile radius of our Valdosta site
• Excellent communication and interpersonal skills
• A positive and customer-focused attitude

Preferred qualifications include:

• Previous experience in a call center or customer service environment
• Familiarity with customer relationship management (CRM) software and other CX technologies
• Experience working in a fast-paced, dynamic environment

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues
• Strong attention to detail and ability to multitask
• Flexibility and adaptability in a fast-paced, dynamic environment

What We Offer

At Concentrix + Webhelp, we're committed to investing in our people and providing a range of benefits and perks to support their well-being and career growth. Some of the benefits of working with us include:

• Paid training and opportunities for lucrative referral bonuses
• Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP)
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
• Company networking and leadership opportunities with organized groups in topics such as Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• A range of other perks and benefits to support your well-being and career growth

Work Environment and Company Culture

At Concentrix + Webhelp, we're proud of our company culture and work environment. Our Valdosta site is a dynamic and inclusive workplace where you'll have the opportunity to work with a diverse team of professionals who share a passion for delivering exceptional customer experiences.

Some of the highlights of our work environment and company culture include:

• A people-first approach that prioritizes the well-being and growth of our employees
• A diverse and inclusive workplace that fosters a sense of belonging and respect
• Opportunities for career growth and development
• A range of employee recognition and reward programs

Compensation and Benefits

We offer competitive compensation and benefits packages to support the well-being and career growth of our employees. While specific details may vary, our compensation packages include:

• Competitive hourly rate
• Paid training and opportunities for lucrative referral bonuses
• Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP)
• A range of other perks and benefits to support your well-being and career growth

Conclusion

If you're passionate about delivering exceptional customer experiences and looking for a career change with a forward-thinking global organization, we want to hear from you! Apply today to join the Concentrix + Webhelp team and discover why over 400,000 game-changers around the globe call us their "employer of choice."

Don't miss this opportunity to reimagine your career and join a team that's dedicated to making a positive impact on the world!