Customer Service Representative III - Healthcare Call Center Operations - Patient Engagement and Support

Join Our Team: Deliver Exceptional Patient Experiences in Healthcare

Are you passionate about providing top-notch customer service and making a positive impact on people's lives? Do you have a knack for handling high-pressure situations and working in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative III - Healthcare Call Center Operations - Patient Engagement and Support. As a leading healthcare services provider, we prioritize delivering exceptional patient experiences and are seeking a talented individual to help us achieve this goal.

About Our Organization

Our company is dedicated to providing high-quality healthcare services that exceed our patients' expectations. We believe in fostering a culture of compassion, empathy, and respect, and we're looking for team members who share these values. Our call center team plays a critical role in ensuring that our patients receive the support they need, and we're committed to providing a work environment that is engaging, challenging, and rewarding.

What to Expect: Key Responsibilities

As a Customer Service Representative III, you will be the primary point of contact for our patients, providing world-class customer service and support. Your key responsibilities will include:

• Handling Inbound Calls: Answer, process, and document a high volume of inbound calls efficiently, ensuring that patients receive the support they need in a timely and professional manner.
• Providing Customer Service: Respond to patient inquiries, resolve issues, and fulfill requests in a compassionate and empathetic manner.
• Scheduling Appointments: Schedule appointments for examinees, ensuring that all necessary information is collected and documented accurately.
• Research and Information: Research, locate, and provide information to appropriate entities, ensuring that patients receive the support they need.
• Case Management: Maintain ownership of calls and document all information in our case management system, ensuring that patient records are accurate and up-to-date.

What We Require: Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Education: High school diploma or equivalent (GED).
• Experience: Minimum of 3 years of call center/scheduling experience, preferably in a healthcare setting.
• Flexibility: Ability to work various shifts and cover multiple time zones, ensuring that our patients receive the support they need 24/7.
• Teamwork: Ability to work as a team member and individual contributor, collaborating with colleagues to achieve our goals.
• Process Adherence: Ability to follow standardized process workflows daily, ensuring that our patients receive consistent and high-quality support.

How to Stand Out: Preferred Qualifications

If you have the following preferred qualifications, you'll be highly competitive for this role:

• Healthcare Experience: Previous healthcare call center experience, providing you with a deeper understanding of the healthcare industry and the needs of our patients.
• Communication Skills: Ability to interact with all levels of staff, including healthcare professionals, patients, and families.
• Technical Skills: Proficient in relevant computer applications, including our case management system.
• Data Entry and Typing: Excellent data entry and typing skills, ensuring that patient records are accurate and up-to-date.

What We Offer: Competitive Compensation and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: Salary up to $18.87 per hour, depending on experience.
• Bonus Eligibility: Up to 6% bonus eligibility, based on performance.
• Shift Differential: $2 per hour shift differential once on regular 4-day work schedule.
• Health and Wellness: Health and wellness programs, including student loan repayment and tuition reimbursement.

Career Growth Opportunities and Learning Benefits

We're committed to providing opportunities for career growth and development, including:

• Training and Development: Ongoing training and development programs to help you build your skills and advance your career.
• Career Advancement: Opportunities for career advancement and growth within our organization.
• Mentorship: Mentorship programs to help you navigate your career and achieve your goals.

Work Environment and Company Culture

Our work environment is designed to support your success and well-being, including:

• Collaborative Culture: A collaborative and supportive work environment that encourages teamwork and innovation.
• Flexible Scheduling: Flexible scheduling options to help you balance your work and personal life.
• Employee Recognition: Employee recognition programs to celebrate your achievements and contributions.

Why Join Our Team?

If you're passionate about delivering exceptional patient experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. As a Customer Service Representative III, you'll have the chance to:

• Make a Difference: Make a positive impact on the lives of our patients and their families.
• Grow Your Career: Grow your career and develop your skills in a dynamic and supportive work environment.
• Be Part of a Team: Be part of a team that is dedicated to delivering exceptional patient experiences and making a difference in our community.

Don't miss this opportunity to join our team and make a positive impact on the lives of our patients. Apply now and take the first step towards a rewarding and challenging career in healthcare!