**Experienced Online Customer Service Associate – Delivering Exceptional Omnichannel Experiences**

At Barnes & Noble, we're passionate about creating a world-class customer experience that sets us apart from the rest. As a leading retailer of books, e-books, and educational resources, we're committed to fostering a culture of excellence, innovation, and inclusivity. We're now seeking a highly motivated and customer-focused Online Customer Service Associate to join our team in Jacksonville, Florida. If you're a seasoned customer service professional with a passion for delivering exceptional omnichannel experiences, we want to hear from you! **About Us** Barnes & Noble is a beloved brand with a rich history of providing customers with a wide range of products and services that cater to their diverse interests and needs. Our mission is to inspire a love of reading, learning, and exploration in people of all ages. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and we're dedicated to making a positive impact in our communities. **Job Summary** As an Online Customer Service Associate, you'll play a vital role in ensuring that our online customers receive exceptional service and support through various communication channels. You'll be responsible for responding to customer inquiries, resolving issues promptly and effectively, and providing product information and recommendations to customers. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Respond to customer inquiries and resolve issues promptly and effectively through various communication channels, including email, phone, and chat. * Process online orders and provide order status updates to customers in a timely and accurate manner. * Assist customers in navigating our website and placing orders, providing product information and recommendations to help them make informed purchasing decisions. * Collaborate with other team members to ensure smooth order fulfillment and delivery, maintaining accurate records of customer interactions and transactions. * Stay up-to-date on product knowledge and promotions, identifying and reporting any trends or issues affecting customer experience. * Contribute to maintaining a positive and engaging online customer service environment, providing exceptional service and support to customers at all times. * Participate in ongoing training and professional development opportunities to enhance your skills and knowledge, staying ahead of the curve in the ever-evolving world of customer service. **Essential Qualifications** * 4 years of experience in customer service or a related field, with a proven track record of delivering exceptional customer experiences. * Independent and self-motivated with a strong work ethic, able to work effectively in a fast-paced environment with multiple priorities and deadlines. * Excellent communication skills, both written and verbal, with the ability to communicate complex information in a clear and concise manner. * Strong problem-solving and multitasking abilities, with the ability to adapt to changing situations and customer needs. * Innovative mindset with a focus on continuous improvement, always looking for ways to enhance the customer experience and improve processes. * High attention to detail and accuracy, with the ability to maintain accurate records and provide timely updates to customers. * Proficiency in using online customer service platforms and tools, with the ability to learn new systems and technologies quickly. **Preferred Qualifications** * Experience working in a retail or e-commerce environment, with a strong understanding of customer behavior and preferences. * Knowledge of books, e-books, and educational resources, with a passion for reading and learning. * Experience working in a team environment, with the ability to collaborate with colleagues to achieve common goals. * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP). **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues. * Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. * Strong attention to detail and accuracy, with the ability to maintain accurate records and provide timely updates to customers. * Ability to learn new systems and technologies quickly, with a willingness to adapt to changing situations and customer needs. * Strong innovative mindset, with a focus on continuous improvement and a passion for delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits** At Barnes & Noble, we're committed to helping our employees grow and develop their careers. We offer a range of training and professional development opportunities, including: * Comprehensive training programs to enhance your skills and knowledge in customer service, sales, and operations. * Ongoing coaching and mentoring to help you achieve your career goals. * Opportunities for advancement to leadership roles, with a focus on developing the next generation of leaders. * Access to industry-leading tools and technologies, with the ability to learn new systems and technologies quickly. **Work Environment and Company Culture** At Barnes & Noble, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We're dedicated to making a positive impact in our communities, and we're passionate about delivering exceptional customer experiences. Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and continuous improvement. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience. * Comprehensive benefits, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. **How to Apply** If you're a customer service professional with a passion for delivering exceptional omnichannel experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We're an equal opportunity employer, committed to creating a diverse and inclusive workplace. We look forward to hearing from you! **Equal Opportunity Statement** Barnes & Noble is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Deadline to Apply** May 6, 2024 **How to Apply** Apply on GrabJobs and you will be notified if shortlisted for the job. Apply for this job