**Experienced Overnight Customer Service Representative – Remote 3rd Shift Loan Approval and Customer Support Specialist**

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working with technology to provide timely solutions to customers? We're seeking an experienced Overnight Customer Service Representative to join our team as a Remote 3rd Shift Loan Approval and Customer Support Specialist. In this role, you will play a critical intermediary role between potential clients and our financial institution, helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility. **About Our Company** Our company is a leading financial institution dedicated to providing innovative loan solutions to individuals and businesses. We're committed to delivering exceptional customer experiences, and our team is passionate about making a positive impact in the lives of our customers. As a Remote 3rd Shift Loan Approval and Customer Support Specialist, you will be part of a dynamic team that values collaboration, innovation, and customer-centricity. **Key Responsibilities and Duties** As an Overnight Customer Service Representative, you will be responsible for: * Making outbound and receiving inbound calls to provide timely solutions to customers * Consistently and accurately documenting all information pertaining to accounts * Using basic business math to solve problems and provide accurate loan approvals * Speaking clearly, concisely, and effectively to customers, while listening to and understanding their concerns * Maintaining a professional demeanor and sensitivity when speaking to customers, even in tense situations * Following written and/or verbal instructions to ensure compliance with laws, rules, regulations, policies, and procedures * Processing card payments accurately and efficiently * Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems * Reviewing applicants to evaluate their eligibility for loan * Following up with customers to clarify important points and finalize loan details * Remaining up-to-date regarding lending and other financial services * Creating and renewing records to ensure accurate customer information * Identifying customer needs and exploring all options available to customers * Ability to work in a fast-paced, team-oriented environment and adapt quickly to changing company needs * Ability to multi-task by speaking with customers and typing notes simultaneously * Meeting monthly individual goals as set by management **Essential and Preferred Qualifications** * Minimum of High school diploma/GED * Excellent Customer Service skills * Exceptional verbal and written communication skills * Ability to remain calm and courteous under pressure and navigate tense situations * Proficient with technology, especially computers, software applications, and phone systems * Preferred Education and/or Experience: + Minimum of 1-2 years of customer service experience in a financial institution or related field + Technical Skills: - Proficient use of MS: Word, Excel, PowerPoint, Outlook - Proficient user of the Internet and cloud-based storage **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt quickly to changing company needs * Strong problem-solving and analytical skills * Ability to multi-task and prioritize tasks effectively * Proficient with technology, especially computers, software applications, and phone systems * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong customer service skills and a customer-centric approach **Career Growth Opportunities and Learning Benefits** As a Remote 3rd Shift Loan Approval and Customer Support Specialist, you will have opportunities to: * Develop your skills and knowledge in loan approval and customer support * Work with a dynamic team that values collaboration and innovation * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of our company * Enjoy a competitive compensation package and benefits, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** Our company values a positive and inclusive work environment that promotes collaboration, innovation, and customer-centricity. As a Remote 3rd Shift Loan Approval and Customer Support Specialist, you will work in a fast-paced environment that requires adaptability, flexibility, and strong communication skills. Our company culture is built on the following values: * Customer-centricity: We put our customers at the forefront of everything we do. * Collaboration: We work together as a team to achieve our goals. * Innovation: We encourage creativity and innovation to drive growth and success. * Integrity: We operate with integrity, honesty, and transparency in all our interactions. * Respect: We treat each other with respect and dignity. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Comprehensive health insurance * Retirement plan * Paid time off * Opportunities for career growth and development * A dynamic and inclusive work environment that promotes collaboration and innovation **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job