**Experienced Customer Service Representative – Virtual Customer Support for American Express**
About American Express
At American Express, we're not just a company – we're a community of partners who share a common goal: to deliver exceptional customer experiences. As a global leader in the financial services industry, we're committed to empowering individuals and organizations to achieve their full potential. Our values of integrity, accountability, and teamwork guide everything we do, and we're passionate about creating a workplace where everyone feels seen, heard, and valued.Join Our Team
As a Customer Service Representative with American Express, you'll be at the forefront of delivering world-class customer experiences. You'll have the opportunity to make a real impact on our clients' lives, whether it's helping them plan a dream vacation or assisting with their everyday needs. Our industry-leading training and development programs will help you grow your skills and advance your career, all while being part of a dynamic and supportive team.Key Responsibilities
As a Customer Service Representative, you'll be responsible for:- Providing exceptional customer service through inbound calls, emails, and online chats, ensuring that our clients feel valued and supported.
- Building strong relationships with our clients by understanding their needs, preferences, and goals, and providing personalized solutions to meet their needs.
- Enhancing key selling skills, including building rapport, understanding client needs, handling objections, and closing sales.
- Providing accurate and timely information about our products and services, including features, benefits, and pricing.
- Resolving client complaints and issues in a fair, efficient, and professional manner.
- Maintaining accurate records and documentation, adhering to established procedures and protocols.
Essential Qualifications
To succeed in this role, you'll need:- At least 2 years of experience in customer service, preferably in a call center or sales environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
- High school diploma or equivalent required; education benefits available.
Preferred Qualifications
While not required, the following qualifications would be an asset:- Experience in a customer-facing role, preferably in the financial services industry.
- Knowledge of American Express products and services, or a willingness to learn.
- Ability to work in a virtual environment, with a strong internet connection and reliable computer equipment.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Skills and Competencies
To succeed in this role, you'll need to possess:- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
- High level of integrity, accountability, and teamwork, with a commitment to our company values.
- Strong analytical and technical skills, with the ability to learn new systems and processes quickly.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our employees grow and develop their careers. We offer:- Industry-leading training and development programs, including on-the-job training, coaching, and mentoring.
- Opportunities for advancement and career growth, with a clear path for promotion and professional development.
- Education benefits, including tuition reimbursement and student loan assistance.
- A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication.
Work Environment and Company Culture
As a Customer Service Representative with American Express, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. Our work environment is:- Fast-paced and dynamic, with multiple priorities and deadlines.
- Collaborative and team-oriented, with a focus on open communication and mutual support.
- Flexible and adaptable, with a willingness to learn and grow with the company.
- Committed to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels seen, heard, and valued.
Compensation, Perks, and Benefits
As a Customer Service Representative with American Express, you'll enjoy:- A competitive hourly rate of $28-$35 per hour, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
- Education benefits, including tuition reimbursement and student loan assistance.
- A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication.