**Experienced Customer Service Representative – Call Center Environment for Consumer Lending Audit Team**

About Us

Wells Fargo is a leading financial services company that has been serving customers for over 160 years. With a diverse range of banking, investment, and mortgage products and services, we strive to provide exceptional customer experiences and build strong relationships with our customers. Our commitment to diversity, equity, and inclusion in the workplace is unwavering, and we welcome applications from all qualified candidates.

About the Role

We are seeking an experienced Customer Service Representative to join our Consumer Lending Audit Team in a call center environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers across various channels, including phone, text, chat, and video chat. You will work in a fast-paced, high-volume environment and be required to navigate multiple computer systems to resolve customer inquiries and issues.

Key Responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services.
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
• Escalate questions and issues to senior employees as necessary.
• Provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Execute in a fast-paced, high-demand, metric-driven call center environment.
• Meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

Essential Qualifications

We are looking for candidates with the following qualifications:

• 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

Desired Qualifications

We are looking for candidates with the following qualifications:

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers.
• Knowledge, understanding, and experience of internet, mobile, and social media technology.

Job Expectations

We require the following from our candidates:

• Must be able to attend full duration of required training period.
• This position is not eligible for Visa sponsorship.
• Ability to work additional hours as needed.
• Schedule may be eligible for a shift differential under the terms of the shift differential policy.
• Must work on-site at the location posted.

Training Schedule

We offer a comprehensive training program that will begin in July and will be Monday – Friday, 8 am to 4:30 pm CST. The initial schedule after training will be Monday, Tuesday, Wednesday, Friday, and Saturday, 7:30 am to 4:00 pm, with Sunday and Thursday off. Hours and days may change based on business needs and may include working nights, weekends, and holidays.

Work Environment and Company Culture

We are committed to creating a diverse, inclusive, and supportive work environment that fosters growth and development. Our company culture is built on a strong foundation of integrity, ethics, and respect for our customers, employees, and communities. We believe in building strong relationships with our customers and employees and strive to provide exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including employee discounts, flexible work arrangements, and opportunities for professional development and growth.

Career Growth Opportunities and Learning Benefits

We are committed to providing our employees with opportunities for growth and development. We offer a range of training programs, mentorship opportunities, and career development resources to help our employees achieve their career goals. Our employees have access to a range of learning benefits, including online courses, workshops, and conferences.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at wellsfargojobs.com to learn more about our company and to submit your application.

Equal Employment Opportunity

Wells Fargo is an equal employment opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Accommodation for Applicants with Disabilities

We are committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application or interview process, please visit our website at disabilityinclusion.wellsfargo.com to learn more.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management.

Join Our Team

We are excited to have you join our team! If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at wellsfargojobs.com to learn more about our company and to submit your application.