Experienced Part-Time Customer Support Specialist – Remote Coca-Cola Service Technician Position with Competitive Hourly Rate

About Us

At Coca-Cola, we're more than just a beverage company – we're a global leader in the industry, driven by a passion for innovation, quality, and customer satisfaction. Our commitment to excellence has made us a household name, and we're now seeking a talented and dedicated individual to join our team as a Part-Time Customer Support Specialist. As a Service Technician, you'll play a vital role in ensuring our customers receive the best possible experience with our products.

Job Summary

We're looking for a highly skilled and motivated individual to join our team as a Part-Time Customer Support Specialist. As a Service Technician, you'll be responsible for providing exceptional customer service, troubleshooting and repairing soft drink fountain equipment, and maintaining our refrigeration systems. If you're a team player with a passion for delivering outstanding results, we want to hear from you!

Key Responsibilities

• Perform mechanical services and light remanufacturing on soft drink fountain equipment according to company standards.
• Investigate and diagnose issues with pop fountain equipment, ensuring prompt and effective resolution.
• Maintain all refrigeration equipment in good working condition, ensuring optimal performance and efficiency.
• Move equipment to perform all mechanical services on fountain hardware, including preventive maintenance, software updates, and cosmetic repairs.
• Provide exceptional customer service, remaining positive and professional in all interactions.
• Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.

Essential Qualifications

* Secondary school diploma or equivalent degree/certificate * Valid driver's license * Technical aptitude for repairing machines * Ability to lift 50 pounds * Flexibility to work on Saturdays, Sundays, and holidays as needed

Preferred Qualifications

* Bachelor's degree in a related field (e.g., mechanical engineering, technical services) * Previous experience in customer service, technical support, or a related field * Knowledge of soft drink fountain equipment and refrigeration systems * Certification in a relevant technical field (e.g., HVAC, electrical)

Skills and Competencies

* Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Flexibility and adaptability in a fast-paced environment * Strong attention to detail and organizational skills * Ability to lift 50 pounds and work in a physically demanding environment

Career Growth Opportunities and Learning Benefits

At Coca-Cola, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Support Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your technical skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities for career advancement and professional growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

As a Part-Time Customer Support Specialist, you'll work in a fast-paced and dynamic environment, interacting with customers, colleagues, and other stakeholders. Our company culture is built on a foundation of: * Respect and inclusivity for all employees * Open communication and transparency * Collaboration and teamwork * Innovation and creativity * A commitment to excellence and customer satisfaction

Compensation, Perks, and Benefits

As a Part-Time Customer Support Specialist, you'll enjoy a competitive hourly rate of $27, plus: * Opportunities for overtime pay and bonuses * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to employee discounts and perks, including free Coca-Cola products and merchandise * A dynamic and supportive work environment that encourages growth and development

How to Apply

If you're a motivated and dedicated individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply for this job