**Experienced External Support Engineer – Content Tools and Workflow Specialist (Remote Opportunity)**

Are you a tech-savvy individual with a passion for problem-solving and collaboration? Do you have a knack for bridging the gap between content creation teams and technical tools? If so, we invite you to join our dynamic team at Netflix as an External Support Engineer – Content Tools and Workflow Specialist. This exciting role offers a unique opportunity to work with cutting-edge technology, support creative teams, and contribute to the development of innovative tools and processes. **About Netflix** Netflix is a global entertainment company that produces and distributes original content, including movies, TV shows, and documentaries. Our mission is to entertain, inform, and inspire our members worldwide. With a strong commitment to innovation and creativity, we strive to push the boundaries of what's possible in the entertainment industry. As a member of our team, you'll be part of a dynamic and inclusive culture that values diversity, equity, and inclusion. **Job Summary** As an External Support Engineer – Content Tools and Workflow Specialist, you'll be the primary point of contact for external content creation teams using our internal tools. Your expertise will help bridge the gap between these teams and our tools engineering team, ensuring seamless collaboration and efficient issue resolution. You'll work closely with cross-functional teams to develop and improve tools, workflows, and processes, driving efficiency and quality. **Key Responsibilities** * Provide technical support to content/external teams in regards to use of content tools, including troubleshooting, debugging, and resolving issues * Create reference materials and provide training to get external teams up to speed with the toolset, ensuring effective onboarding and knowledge transfer * Solve and debug possible issues with tools and workflows to quickly resolve issues for users, escalating complex or problematic issues to the tool development team as needed * Advocate for tools, workflow improvements, and suggestions from external teams, fostering a collaborative environment and driving innovation * Partner with other engineers to develop tools and processes that improve efficiency and quality, leveraging expertise and best practices * Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring alignment and buy-in across teams * Exemplify reliability, accountability, and professionalism in all work-related interactions, maintaining a high level of integrity and trust with stakeholders **Essential Qualifications** * Bachelor's degree in Computer Science or related field, or equivalent work experience * Experience supporting a live service or tool environment, with a strong understanding of technical tools and workflows * Unity 3D game and tool development experience, with a solid grasp of C# code and software development principles * Experience with Jira, Confluence, or other defect tracking software, with a focus on issue tracking and project management * iOS and Android mobile development experience, with a strong understanding of mobile app development and deployment * 5 years' experience in delivering production-level code in a professional environment, with a proven track record of success **Preferred Qualifications** * Master's degree in Computer Science or related field, or equivalent work experience * Experience working with cloud-based tools and services, such as AWS or Azure * Familiarity with agile development methodologies and Scrum principles * Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders * Experience with version control systems, such as Git or SVN * Knowledge of DevOps practices and tools, such as Docker or Kubernetes **Skills and Competencies** * Strong technical skills, with a focus on software development, tooling, and workflow optimization * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues * Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders * Ability to read and understand C# code, with a solid grasp of software development principles and best practices * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously * Self-motivating, with a strong sense of accountability and professionalism **Career Growth Opportunities and Learning Benefits** As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs, designed to enhance your skills and knowledge * Mentorship and coaching, with experienced professionals who can guide and support your career growth * Opportunities for advancement and promotion, with a focus on recognizing and rewarding outstanding performance * A dynamic and inclusive culture that values diversity, equity, and inclusion, with a strong commitment to creating a positive and supportive work environment **Work Environment and Company Culture** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. We're a remote-friendly company, with a flexible and adaptable work environment that supports work-life balance and flexibility. Our company culture is built on a foundation of trust, respect, and open communication, with a strong focus on collaboration, innovation, and creativity. **Compensation, Perks, and Benefits** At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of Netflix is typically $150,000 - $325,000. In addition to competitive compensation, we offer a range of perks and benefits, including: * Comprehensive health insurance, with a focus on employee well-being and wellness * Retirement savings plan, with a company match and vesting schedule * Flexible paid time off, with a focus on work-life balance and flexibility * Professional development and training programs, designed to enhance your skills and knowledge * Access to a range of employee discounts and perks, including streaming services, software, and more **Conclusion** If you're a motivated and talented individual with a passion for problem-solving and collaboration, we invite you to join our dynamic team at Netflix as an External Support Engineer – Content Tools and Workflow Specialist. This exciting role offers a unique opportunity to work with cutting-edge technology, support creative teams, and contribute to the development of innovative tools and processes. Apply now and take the first step towards a rewarding and challenging career with Netflix! Apply for this job