**Experienced Customer Service Representative – Work From Home Opportunity in Pharmacy Benefit Management**

About Us

CVS Health is a Fortune 4 company that is revolutionizing the healthcare industry by delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we've created our Heart At Work Behaviors™ to support this purpose. Our goal is to empower every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

About the Role

We're seeking an experienced Customer Service Representative to join our Pharmacy Benefit Manager business in a Work From Home opportunity. As a Customer Service Representative, you will play a critical role in assisting our millions of plan members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, providing solutions to help simplify their healthcare experience. This is a full-time position with a flexible work schedule, and you will have the opportunity to learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within CVS.

Key Responsibilities

• Assist plan members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.
• Provide solutions to help simplify plan members' healthcare experience.
• Take inbound calls and respond to customer inquiries in a timely and professional manner.
• Work collaboratively with colleagues to resolve customer issues and provide exceptional customer service.
• Participate in ongoing training and development to stay up-to-date on healthcare policies and procedures.

Requirements

To be successful in this role, you will need:

• 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience.
• Computer proficiency in Windows-based applications.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.
• Ability to problem-solve in a positive, productive manner.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.

Preferred Qualifications

We're looking for candidates with:

• Associates degree or equivalent experience.
• Ability to relate to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
• Strong oral, interpersonal, and communication skills.

Work Environment and Culture

We offer a comprehensive training program to ensure your success on the team, including on-site training of 8 weeks. Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. We want to see you excel! At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demands.

Compensation and Benefits

We offer a competitive compensation package, including:

• A pay range of $17.00 - $27.90 per hour.
• A comprehensive benefits package, including medical, dental, and vision benefits.
• Eligibility to enroll in the Company's 401(k) retirement savings plan.
• An Employee Stock Purchase Plan available for eligible employees.
• A fully-paid term life insurance plan to eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth Opportunities

We're committed to helping our colleagues grow and develop their careers. Our Career Mapping guide provides a clear path for progression from a REP I to a REP II and III, and we offer numerous opportunities for advancement within our business unit and across the company.

How to Apply

To apply for this role, please submit your application online and complete our Online Virtual Job Tryout (Interview Platform) to learn more about the position. We look forward to hearing from you!

Equal Employment Opportunity

CVS Health is an equal opportunity employer. We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from diverse candidates and are an affirmative action employer.