Seasonal Booking & Activities Customer Support Representative - Remote, Part-Time Opportunity with a Socially Responsible Company

Join Our Team: Make a Difference While Working from Home

HigherRing, a certified B Corp and Climate Neutral company, is seeking a highly skilled and customer-focused Booking & Activities Customer Support Representative to join our team on a seasonal, part-time basis. As a key member of our remote team, you will provide exceptional customer service to our clients in the tourism industry, ensuring a seamless experience for their guests.

About HigherRing: Harnessing Business as a Force for Good

At HigherRing, we believe that business can be a powerful tool for positive change. As a socially responsible company, we partner with impact organizations to create remote, impact employment opportunities that benefit both our team members and the environment. Our commitment to sustainability and social justice is reflected in our B Corp and Climate Neutral certifications, as well as our membership in 1% for the Planet.

Job Overview: Key Responsibilities and Requirements

As a Booking & Activities Customer Support Representative, you will be the primary point of contact for our client's customers, providing efficient, effective, and empathetic support via phone, email, and social media channels. Your responsibilities will include:

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Booking guests on boating excursions and managing schedules and tours in the back office and booking systems
• Monitoring social media channels for customer support and feedback, and taking action when necessary
• Working autonomously to resolve customer tickets and making decisions with confidence
• Providing back-office support, including setting up schedules and tours, and managing various systems
• Utilizing multiple Chrome tabs and software applications simultaneously to manage multiple tasks and timelines

Essential Qualifications and Requirements

To succeed in this role, you will need:

• Experience with Fareharbor (a must)
• Familiarity with Zendesk, Aircall, or Talkdesk, and Slack (a plus)
• Strong active listening and problem-solving skills
• Ability to use positive language to help customers and clients feel heard and supported
• Stamina in problem-solving and maintaining a positive attitude, even on challenging days
• Computer skills, including familiarity with multiple browsers, tabs, window navigations, and instant messaging tools
• Fluency in oral and written English; second language is a plus
• Dedicated and dependable work ethic
• A quiet, distraction-free workspace with a direct Ethernet cable connection and strong Internet bandwidth (50 Mbps download speed and 5 Mbps upload or faster)

Preferred Qualifications and Skills

While not required, the following skills and experience will be considered a plus:

• Experience with CRM systems and AI
• Familiarity with multiple software applications and technology platforms
• Previous experience in customer support or a related field

What We Offer: Benefits, Perks, and Career Growth Opportunities

As a member of our team, you will enjoy:

• Employee status at an exciting, socially-minded company
• Option to participate in medical, dental, and vision insurance programs (we pay a large portion of the basic plan premium)
• Option to contribute to our 401(k) plan
• Paid vacation after your first year
• Paid sick leave
• A financial wellness and coaching program - 0% loans to help pay down debt
• Opportunity for everyone to be an owner in the company through our Employee Stock Incentive Plan
• The ability to work from home, reducing your carbon footprint, commute time, and expense, and wardrobe and food costs!

Work Environment and Company Culture

At HigherRing, we value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive to all team members. We believe in using our business as a force for good and advocate for pro-social and inclusive policies. If you're passionate about making a positive impact and working with a team that shares your values, we encourage you to apply.

Compensation and Schedule

The starting hourly rate for this position is $16-19/hr, depending on living wage. The schedule for this seasonal, part-time opportunity is as follows:

• March 2025: Fridays 4-6 p.m., Saturdays 2-6 p.m., and Sundays 2-6 p.m. (PACIFIC time)
• April - October 2025: Fridays 3:30 - 7:30 p.m., Saturdays 11:30 a.m. - 7:30 p.m., and Sundays 11:30 a.m. - 7:30 p.m. (PACIFIC time)

Ready to Apply?

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please be sure to:

• Fully answer all application questions
• Include your resume
• Submit a cover letter

We can't consider your application without all three submissions. Visit our Careers page at HigherRing Careers to take the first step in joining our team!

Equal Opportunity Employer

HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.

Currently, we are only able to hire in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Missouri, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wisconsin. Please only apply if you live in and would be working from one of these states.

We look forward to hearing from you and exploring how you can contribute to our mission to harness business as a force for good!