Business Systems Analyst, Learning Management - Driving Continuous Improvement in Learning Technology at DoorDash

Transform Your Career with a Dynamic Role at DoorDash

DoorDash is revolutionizing the way people live, work, and experience the world around them. As a leading technology and logistics company, we're on a mission to empower local economies and make a meaningful impact on the communities we serve. We're seeking a highly skilled and experienced Business Systems Analyst, Learning Management to join our team and help drive the success of our Customer Experience organization.

About Our Customer Experience Team

Our Customer Experience team is the backbone of our operations, ensuring that our consumers, dashers, and restaurants receive the best possible support. With a network of thousands of agents answering questions and resolving issues, we're committed to delivering exceptional customer experiences. As a Business Systems Analyst, Learning Management, you'll play a critical role in optimizing our learning programs and ensuring our support agents have the skills and knowledge they need to succeed.

Key Responsibilities

• Oversee the day-to-day operations and maintenance of our Learning Management System (LMS), including security permissions, trouble tickets, and collaboration with learning and development professionals.
• Develop and maintain standardized documentation and SLAs on LMS operational processes and procedures to ensure a comprehensive LMS governance model.
• Communicate project progress and status to stakeholders, providing functional and technical support for LMS users and content creators.
• Utilize data to inform recommendations on enhancements, analyze learner performance, and report on training effectiveness.
• Perform user-acceptance testing, create job aids, and support documents for new program launches.
• Make recommendations for future improvements to content management, workflow processes, and user experience.

Essential Qualifications

To succeed in this role, you'll need:

• 4+ years of experience in LMS administration, including creating learning paths, certifications, and badging programs, ideally with multiple LMS systems.
• 3+ years of experience leading highly creative learning teams.
• Strong analytical and data-driven decision-making skills, with the ability to pull data from various sources and analyze it in Excel or Google Sheets.
• Excellent written, verbal, and visual communication skills, with the ability to present complex information in a clear and concise manner.
• Experience working in a fast-paced, constantly changing team-oriented environment, with the ability to manage multiple deadlines simultaneously.
• An owner mentality, with a focus on quality, output-driven, proactive, and always pushing to improve.

Preferred Qualifications

While not required, the following skills and experience will give you a competitive edge:

• Experience working with Salesforce, Asana, Lessonly, Articulate, and Tableau.
• Ability to think strategically and recommend solutions to complex problems while executing multiple projects and priorities day-to-day.
• Experience questioning the "why" behind objectives and surfacing areas of strategic misalignment.
• Ability to own a project, set strategy, and build an execution plan with minimal oversight.

What We Offer

At DoorDash, we're committed to supporting our employees' happiness, healthiness, and overall well-being. Our comprehensive benefits package includes:

• A competitive salary ranging from $80,200 to $118,000 USD, depending on your location and experience.
• Opportunities for equity grants.
• A 401(k) plan with an employer match.
• Paid time off, paid parental leave, and wellness benefits.
• Medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, and a commuter benefit match.
• A mental health program and other perks to support your overall well-being.

Our Culture and Values

At DoorDash, we're passionate about empowering local economies and making a meaningful impact on our communities. We believe in fostering a culture of innovation, inclusivity, and diversity, where everyone has the opportunity to grow and succeed. Our commitment to diversity and inclusion is reflected in our hiring practices, and we encourage applicants from all backgrounds to apply.

Our Commitment to Diversity and Inclusion

We're dedicated to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're committed to preventing discrimination and harassment, and we strive to create a work environment that's free from bias and stereotypes.

Career Growth and Development

As a Business Systems Analyst, Learning Management at DoorDash, you'll have the opportunity to grow and develop your skills in a dynamic and rapidly changing environment. You'll work closely with our learning and development teams to drive continuous improvement in our learning programs, and you'll have the chance to make a meaningful impact on our organization.

Ready to Join Our Team?

If you're a motivated and experienced professional looking to drive success in a fast-paced and innovative environment, we want to hear from you. Apply now to join our team as a Business Systems Analyst, Learning Management and help shape the future of learning and development at DoorDash.

DoorDash is an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to creating a inclusive and equitable workplace, and we prohibit discrimination and harassment in any form.