Experienced Call Center Agent for SaaS Industry - Remote Opportunity with Competitive Pay and Benefits

Join Our Dynamic Team as a Call Center Agent and Make a Real Difference in Customer Experience

At Signpost, a fast-growing SaaS platform, we're revolutionizing the way home service providers manage customer communications. Our innovative platform empowers businesses to respond instantly to inquiries, organize conversations, and boost customer satisfaction. We're on the lookout for talented and passionate Call Center Agents to join our remote team and represent our clients' brands with professionalism and care.

About Signpost and Our Mission

Signpost is at the forefront of the SaaS industry, providing cutting-edge solutions for home service providers such as plumbers, electricians, and HVAC technicians. Our mission is to enhance customer communications and satisfaction for our clients, and we're seeking dedicated professionals to help us achieve this goal. As a Call Center Agent, you'll be the first point of contact for our clients' customers, ensuring every interaction is handled with expertise and a customer-centric approach.

Key Responsibilities

• Serve as the primary point of contact for our clients' customers, providing exceptional customer service and ensuring a positive brand experience.
• Handle a high volume of incoming calls (180+) with a positive and professional demeanor, responding promptly to each caller.
• Accurately record and document caller information, ensuring data integrity and effective follow-up.
• Manage your time effectively to balance high call volumes with the need to provide thorough and satisfactory resolutions to each caller.
• Collaborate with team members and supervisors to maintain a cohesive and supportive work environment, sharing insights and feedback for process improvements.
• Follow established scripts and company guidelines to ensure consistent and accurate communication while maintaining a personalized approach.
• Meet weekly Key Performance Indicators (KPIs), demonstrating your ability to perform under the demands of a fast-paced call center environment.

Essential Qualifications and Skills

To succeed as a Call Center Agent at Signpost, you'll need:

• Clear and effective communication skills, with the ability to interact with customers in a professional and friendly manner.
• Previous call or contact center experience is a plus, but not required – we're willing to train the right candidate.
• Enthusiasm for being part of a dynamic and growing company, with a willingness to adapt to changing circumstances.
• Good judgment and a customer-centric approach, with the ability to advocate for our customers' needs.
• A dedicated and reliable professional with a passion for teamwork and collaboration.
• A general comfort level with technology, preferably Google Suite (Docs/Sheets/Gmail), and the ability to type 40 WPM.

Additionally, you'll need:

• A reliable, dedicated internet source and a distraction-free work environment.
• Residence in one of the following states: Arizona, California, Colorado, Kentucky, Louisiana, North Carolina, Oregon, Pennsylvania, Texas, or Washington.

Schedule Requirements and Flexibility

Before applying, please review our schedule requirements to ensure they align with your availability:

• Initial training will be held over the course of the first 2 weeks of employment, M-F from 7:00 a.m. – 2:30 p.m. PST, starting on Monday, February 10th, 2025.
• After training, you'll transition to one of the following shifts or similar:
  • 3:30 a.m. - 12:00 p.m. PST, Thurs - Mon
  • 10:00 a.m. - 6:30 p.m. PST, Thurs - Mon
  • 11:00 a.m. - 7:30 p.m. PST, Thurs - Mon
  • 2:30 p.m. - 11:00 p.m. PST, Thurs - Mon
• Full attendance during the initial 2 weeks of training is required.
• Part-time options can be made available – please indicate your availability in your application.
• We're a 24/7/365 operation, and we're looking for individuals who can accommodate schedule modifications that align with our operational needs.

What We Offer

At Signpost, we provide a comprehensive benefits package and a supportive work environment that fosters growth and development. Our benefits include:

• Competitive wages, with a starting hourly pay rate of $17.00+ based on experience.
• Competitive benefits, including Medical, Dental, Vision, and 401k for our full-time employees.
• Paid Time Off (PTO) to ensure a healthy work-life balance.
• A remote working environment with company-provided computer equipment, allowing you to work from the comfort of your own space.
• The opportunity to work with, and be surrounded by, talented professionals who will help you thrive in your role.

Career Growth Opportunities and Learning Benefits

At Signpost, we're committed to helping our team members grow and develop in their careers. As a Call Center Agent, you'll have the opportunity to:

• Develop your customer service and communication skills in a fast-paced and dynamic environment.
• Gain experience working with a SaaS platform and understanding the needs of home service providers.
• Collaborate with team members and supervisors to share insights and feedback, driving process improvements and innovation.
• Advance to new roles within the company, leveraging your skills and experience to take on new challenges.

Our Hiring Process

We're excited to meet our next team member! Our hiring process is designed to ensure the best fit for both you and our company. Here's what you can expect:

• Introductory Phone Call with our People Team Contact.
• Virtual Interview with a Live Receptionist Coach.
• Final Virtual Interview with our Manager of Contact Center Operations.
• Offer Discussion and finalization of employment details.

Take the Next Step

If you're a motivated and customer-centric professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Call Center Agent at Signpost, you'll be part of a dynamic team that's shaping the future of customer communications in the SaaS industry. Apply now and let's discuss how you can become a vital part of our success story.

Ready to join our team? Submit your resume and application today!