Experienced Call Center Customer Service Representative - Work from Home Opportunity with AT&T

Join the AT&T Team as a Remote Customer Service Representative and Redefine Customer Experience

AT&T, a global leader in communications and technology, is seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Representative. As a representative of AT&T, you will have the opportunity to work from the comfort of your own home and be the voice of our brand, creating meaningful connections with customers and delivering exceptional service.

About the Role

In this full-time work-from-home position, you will be responsible for handling customer service calls, resolving complex issues, and providing personalized recommendations for our latest products and services. You will be the primary point of contact for customers, addressing their concerns and queries in a timely and effective manner.

Key Responsibilities

• Handle customer service calls ranging from billing and payments to plan changes and upgrades
• Use creative problem-solving skills to address complex customer questions and concerns
• Navigate between multiple tools and systems to update customer accounts and maintain records
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
• Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of AT&T's products and services
• Resolve complex customer issues virtually, using various tools and resources, and engage with manager or support team for assistance when needed
• Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services
• Perform basic troubleshooting on both products and services when issues arise
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

What You Can Expect

As a Call Center Customer Service Representative with AT&T, you can expect a competitive salary, ranging from $15.54 to $17.36 hourly, with additional compensation up to $3,000 if all sales goals and performance expectations are met. Our top sellers earn up to $72,114 per year. You will also enjoy a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays
• Sick leave
• Paid parental leave
• Adoption reimbursement
• Disability benefits (short-term and long-term)
• Life and accidental death insurance
• Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
• Employee assistance programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet, and AT&T phone

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
• A dedicated and secure work area with verified internet service and a direct LAN connection
• The ability to meet AT&T's work-from-home standards, including technical, security, physical, and noise level requirements

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and problem-solving skills
• The ability to navigate multiple tools and systems
• A customer-focused approach, with a strong desire to deliver exceptional service
• The ability to work independently in a remote environment
• Strong technical skills, including the ability to troubleshoot and resolve complex customer issues

Career Growth Opportunities and Learning Benefits

At AT&T, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role and advance in your career.

Work Environment and Company Culture

As a remote employee, you will enjoy the flexibility and comfort of working from home, while still being part of a dynamic and supportive team. AT&T is committed to fostering a culture of inclusivity, diversity, and respect, and we strive to create a work environment that is engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

In addition to a competitive salary, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. You will also have access to employee discounts, employee assistance programs, and supplemental benefit programs.

Join Our Team and Take the Lead as the Voice of AT&T

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Call Center Customer Service Representative with AT&T, you will have the chance to make a meaningful impact, develop your skills, and advance in your career. Apply now and take the first step towards a rewarding and challenging career with AT&T!

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team!