Customer Service Representative - Remote Call Center Opportunity with GA Foods

Transform Your Career with GA Foods: Join Our Remote Customer Service Team!

For over 45 years, GA Foods has been dedicated to delivering high-quality, nutritious meals to seniors, children, military personnel, and emergency responders. Our commitment to excellence is reflected in our flavorful menus, exceptional delivery service, and a culture that embodies our "One Team" attitude. We're now seeking a compassionate and skilled Customer Service Representative to join our remote call center team and make a meaningful impact on the lives of our customers.

About the Role

As a Customer Service Representative at GA Foods, you will be the primary point of contact for our customers, providing courteous, accurate, and secure processing of customer orders and deliveries. This is a full-time, 100% remote position that offers a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

Key Responsibilities

• Process inbound and outbound customer calls and member orders in a timely and efficient manner.
• Act as a liaison between the company, customers, agencies, and Case Managers to ensure seamless communication and issue resolution.
• Strive to meet or exceed outlined metrics while providing exceptional customer service through voice, chat, and/or email communications.
• Drive customer satisfaction by identifying and addressing customer needs, and recommending appropriate products or services.
• Accurately enter customer orders into our ERP and other programs, ensuring data integrity and attention to detail.

Essential Qualifications

• Must be at least 18 years old and have a minimum of a high school diploma.
• Ability to pass a criminal background check and drug screening.
• Basic knowledge of Microsoft Office, including Word and Excel.
• Strong customer orientation and focus, with excellent verbal and written communication skills.
• Ability to work in a fast-paced environment, managing multiple priorities and maintaining attention to detail.
• Dependability and strong work ethic, with a commitment to meeting productivity and quality goals.

Preferred Qualifications

• Prior customer service or call center experience, with a proven track record of providing exceptional customer service.
• Bilingual skills, with a $0.50 per hour differential paid for eligible candidates.
• Experience with soft sales techniques, including upselling and cross-selling, with the ability to identify customer needs and recommend appropriate products or services.

Technical Requirements

• A minimum of one or two 19-inch or larger monitors (2 are recommended) to ensure efficient workflow.
• Headset with microphone, mice, keyboard, and other necessary equipment to facilitate effective communication.
• Internet speed with a minimum of 5.0 MB upload speed and 10 MB download speed, with a highly stable internet provider and packet loss and latency under 100ms.
• DSL or Broadband services required, with no media streaming, ripping, media playing, or gaming permitted during working hours.

What We Offer

At GA Foods, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you can expect:

• Hands-on, 100% paid training to ensure you're equipped for success.
• A Monday-to-Friday workweek, with a stable and predictable schedule.
• Comprehensive benefits, including Medical, Dental, Vision, Life Insurance, and 401K, after a 90-day probationary period.
• 10 PTO days within your first 12 months, with all major holidays paid as days off.
• An incentive program that rewards you for meeting and exceeding productivity and quality goals, with opportunities to increase your hourly wage.

Career Growth and Development

At GA Foods, we're committed to fostering a culture of growth and development. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Collaborate with a talented team of professionals who share our commitment to excellence.

Our Culture

At GA Foods, we believe in diversity of thought and fostering an inclusive environment where everyone feels welcome. We're committed to:

• Creating a culture that values and respects individual differences.
• Promoting a work environment that's free from harassment and discrimination.
• Encouraging collaboration and teamwork, with a focus on achieving common goals.

Why Join GA Foods?

If you're a motivated and compassionate professional looking for a challenging and rewarding role, we want to hear from you! As a Customer Service Representative at GA Foods, you'll be part of a dynamic team that's dedicated to making a positive impact on the lives of our customers. Apply today and take the first step towards a fulfilling and successful career with our company.

Don't miss this opportunity to join our team and transform your career! Apply now and let's build the future together.